Skip to Main Content
← Back to Jobs

Service Advisor

Automotive Dealership Depew, NY
  • Posted: 28 days ago
  • Other
At Jim Murphy Buick GMC we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Jim Buick GMC is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

* Medical
* Dental
* Vision
* Life
* 401K
* Paid Training
* Paid Vacation
* Company Holidays
* Employee Discounts

Responsibilities
* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
* Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
* Ensure the daily inventory of technicians' time is consistently sold to service customers.
* Distribute work between technicians efficiently.
* Answer technical questions about vehicle problems, warranties, services, and repairs.
* Maintain Customer Satisfaction scores at or above company standards.
* Assist in diagnosing vehicle problems; order parts and tools as necessary.
* Oversee administration of warranty claims as well as training and supervising of service department employees.
* Set schedules and assigns tasks to service department employees.
* Reinforces company policies and adheres to company standards.
* Encourages compliance with applicable laws and regulations.
* Maintain good working relationship with factory(s) and foster positive employee relations.
* Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications
* Organized and friendly personality
* Demonstrated ability to manage others
* Time management skills
* Fantastic communication skills with your customers
* Professional, well-groomed personal appearance
* Proven track record of service and sales success
* Strong record of positive customer satisfaction results
* Team oriented and self motivated
* Able to work with little supervision
* Clean driving record and valid driver’s license
* Willing to submit to pre-employment background check and drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Automotive Dealership

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.