Skip to Main Content
← Back to Jobs

Client Services Analyst

Automated Systems Lincoln, NE
  • Posted: 11 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

$500 Signing Bonus!

Summary: Serve as the point of contact for all support aspects with customers, sales representatives and conversion leaders.

Essential Duties and Responsibilities:

  • Accurately identify problems and provide timely resolutions
  • Ability to develop a strong understanding of customers business needs and apply solutions
  • Provide excellent customer service by; being professional, troubleshooting, resolving issues, conducting demonstrations, site visits, training and providing customer feedback
  • Work within a queue support model
  • Effectively present information and respond to questions from clients, customers, and management
  • Accurately document all communication with users in a timely manner via system tools
  • Ensure that issues are escalated appropriately to internal departments and management
  • Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users
  • Conduct new customer training and workshops for company products
  • Assist in training
  • Work on various special projects as needed
  • Other duties as assigned

Requirements/Skills:

  • Bachelor’s degree in Business, Finance or Economics or a related field preferred / Equivalent work experience in Banking or Financial industry
  • Excellent communication skills, including strong writing, reporting and business correspondence
  • Basic mathematical skills
  • Resourceful, fact finder and ability to draw valid conclusions
  • Knowledge of financial systems and/or banking preferred
  • Courteous, professional and patient
  • Excellent problem solving skills
  • Strong attention to detail
  • Accountable
  • Strong basic computer skills, Windows OS, and Microsoft Office products
  • Ability to work in a team, call center environment

Travel

  • Ability to travel 30%
  • Must have a valid driver’s license with good driving history

Salary: Depending on Experience and Education

Status: Non Exempt

Automated Systems

Why Work Here?

Great Family Owned Company - Focused on the Customer!

Automated Systems Inc., is the leader in providing core banking software platforms, digital banking solutions, and data processing services to Community Banks across the nation.

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.