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New Vehicle Delivery Specialist

Autobarn VW Of Countryside
Countryside, IL
  • Posted: 2 days ago
  • Full-Time
Job Description

At The Autobarn of Countryside, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at The Autobarn of Countryside is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

The New Vehicle Delivery Specialist is responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoys doing it. The individual we seek will be technically savvy and possess exceptional customer handling skills.

Responsibilities Include:

• Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer and our brand.

• Engage customers to return to the retailer for a professional redelivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.

• Provide a comprehensive and detailed new vehicle delivery explaining all manuals, brochures, and literature.

• Provide and offer comprehensive product information throughout the sales process to customers.

• Support the Sales Consultant with customer questions regarding product features and benefits.

• Locate and collect technical new vehicle information and make it available as a resource for the entire retailer staff. • Be able to meet and greet and interact with customers effectively.

• Fully explain all of the new vehicle’s features, applications, and benefits.

• Follow-up with new purchase customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.

• Strong computer and phone skills.

• Acquire and maintain knowledge on all of our new vehicles and technology.

• Achieve customer satisfaction targets as assigned by management. • Uphold high ethical standards and maintain a professional appearance at all times.

This is a full time position with salary and a bonus commensurate with experience and performance.

We offer paid training, a full benefits package, including health and dental, and a 401K program.

Autobarn VW Of Countryside

Address

Countryside, IL
USA

Industry

Transportation and Storage

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