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FT Customer Service Representative

AT&T Dealer
Temple, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

In this multifaceted role, you will assist with telephone and face-to-face customer interactions involving a variety of tools and systems. You will proactively evolve to meet the needs of your customers as well as competitive demands. Your ability to provide effective resolutions and your in-depth knowledge of AT&T's products and services will be critical to your success.

You'll gain experience with a wide spectrum of customer care by interacting with clients about advanced technical assistance, new services, upgrades, promotional products, bills, and changes.

In addition to these duties, you’ll be required to:

  • Maintain a thorough understanding of all billing, rate plan, and feature issues.

  • You'll get training on the latest technology, gadgets, and our whole line of products, services, and promotions to fill out your experience.

  • Assist customers with AT&T-provided software and apps, including but not limited to device connect services, USB devices, initial set-up, and configuration.

  • Troubleshoot and resolve issues that have an impact on customers, such as voice and data issues, connectivity, new device set up, applications, provisioning, and billing. (Note: As technology and application innovations advance, the skill and knowledge required will change.)

We prefer that you have:

  • At least one year customer service experience

  • A High School diploma or at least 18(+) years of age

  • Advanced communication skills

 

We’ll offer paid-training as well as resources to encourage your career growth. We also offer a competitive compensation package. Career possibilities are limitless with AT&T through us. If you’re 18 years or older, let’s talk. We will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws.

Company Description
We are proud to represent some of the biggest names in the home entertainment and telecommunications industry and we take a more personal approach to their marketing, advertising and customer service.

AT&T Dealer

Why Work Here?
Family Based Culture, Hands-On Training, Professional Mentorship, Open Door Policy

We are proud to represent some of the biggest names in the home entertainment and telecommunications industry and we take a more personal approach to their marketing, advertising and customer service.

Address

4102 S 31st St. Temple

Temple, TX
USA

Industry

Business

View all jobs at AT&T Dealer