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Bilingual (Spanish and English)Banking Customer Call Center Analyst

Austin Staffing, Inc. Austin, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Bilingual (Spanish and English)Banking Customer Call Center Analyst

Austin Staffing Inc. is seeking multiple Call Center Service Agents to support our Banking Client in North Central Austin.  This position requires Bilingual (Spanish and English) skills

The Service Analyst is responsible for providing a superior banking experience for members of the Bank through remote channel interactions that personify the Banks brand and create memorable, long lasting relationships. Under direct supervision, provides assistance to internal and external members by handling a high volume of calls covering the full range of members services in a prompt and professional manner. This position is a combination of needs fulfillment, problem resolution and member education.

Responsibilities

· Demonstrates comprehensive knowledge and competent delivery of all Bank products and services by phone and through other electronic channels

· Provides an excellent member experience by relating well to the member, identifying member needs, and recommending appropriate products and services

· Communicates effectively during the initial call to minimize the need for future contact and escalation or requests assistance in order to provide complete resolution and member satisfaction

· Displays professional telephone etiquette with members and potential members while aiding with their banking needs

· Creates memorable and positive experiences with every member interaction by consistently going above and beyond our members' expectations while acting responsibly in the member’s and the Bank’s best interests

· Consistently meets or exceeds service level requirements by effectively managing inbound calls, including but not limited to availability, call quality, after call work, etc.

· Communicates and coordinates effectively with other departments within the organization to enhance member experience

· Demonstrates the ability to de-escalate issues involving upset and/or concerned members

· Educates members and promotes the use of various remote services for added member convenience

· Performs a variety of services for members including, but not limited to basic account inquiries, account maintenance, funds transfers, phone payments, stop payment requests and basic online banking resolution

· Demonstrates the ability to make sound decisions in ambiguous situations while minimizing the Bank's exposure to risk

 

Education and/or Experience

· High school diploma or general education degree (GED).

· Financial industry and/or call center experience preferred but not required.

· To perform this job successfully, an individual should have knowledge of and be proficient in the use of a personal computer, Microsoft Office products, 10-key calculator, and telephone queue system.

· Must be able to work a flexible work schedule that includes all hours of Contact Center operation including weekends.

· Must have or be able to quickly develop working knowledge of Bank's products and services, Practices and Guidelines, Standard Operating Procedures and state and federal regulations.

· This position requires an outgoing, team oriented and solutions driven personality.

   6 months of recent customer service call center work

Bilingual (Spanish and English) required

Company Description
About Austin Staffing:
Austin Staffing Inc. has been in business in Austin since 1994, and previously under a different name in California during the 80’s and early 90’s.

We have 100+ years of combined staffing experience, covering numerous verticals, a wide variety of positions and competences. Our services include Contract (Temp), Contract to hire, Permanent Direct hire placements, pay rolling services, and project based services.

We Specialize in:

• Call Center Customer Service
• Video Gaming Customer Service
• Administration / Clerical
• Accounting / Finance
• Healthcare Administration
• Medical Lab Technicians and Scientists
• Inside and Outside Sales
• Marketing
• Human Resources / Recruiting

• Manufacturing:

o Quality Assurance
o Process engineering
o Assembler
o Machine Operator
o Clean Room
o Electro Mechanical
o Material Planning and Logistics

• Engineering:

o Electrical Engineer
o Mechanical Engineer
o CAD Analyst
o Structural Engineers
o Avionics Engineering

• Information Technology:

o IT Technicians
o IT Help Desk
o Software Development
o Infrastructure Support
o Project Management
o Scrum Master
o Business Intelligence
o Function CRM and ERP consultants
o Business Analyst
o Systems Administrators
o Network Administrators
o Cloud Engineers
o Dev-Ops Engineers / Developers
o UX/UI Designers
o Graphic Designers

Our team has experience with working with City, State, Small and Medium business and large Enterprise Businesses in the Austin area, and throughout Texas.

Here at Austin Staffing we take pride in offering quality jobs, from quality companies, to quality candidates. Without exception, we meet with every candidate in person, or over webcam before we submit resumes to our clients. This ensures that both the candidate, and the customer have a strong mutual fit. In addition, we are a high touch firm, who frequently contacts our current contract employee’s to ensure things are going well with their assignment.

What we offer:
• A quick and easy onboarding process that is 100% electronic.
• Group Benefits such as Medical, Dental, and Vision.
• Competitive pay rates

Contact information:
4205 N. Mopac Expressway #330, Austin, TX 78728
Main: 512-647-8233

Austin Staffing, Inc.

Why Work Here?

Great team and fantastic clients!

About Austin Staffing: Austin Staffing Inc. has been in business in Austin since 1994, and previously under a different name in California during the 80’s and early 90’s. We have 100+ years of combined staffing experience, covering numerous verticals, a wide variety of positions and competences. Our services include Contract (Temp), Contract to hire, Permanent Direct hire placements, pay rolling services, and project based services. We Specialize in: • Call Center Customer Service • Video Gaming Customer Service • Administration / Clerical • Accounting / Finance • Healthcare Administration • Medical Lab Technicians and Scientists • Inside and Outside Sales • Marketing • Human Resources / Recruiting • Manufacturing: o Quality Assurance o Process engineering o Assembler o Machine Operator o Clean Room o Electro Mechanical o Material Planning and Logistics • Engineering: o Electrical Engineer o Mechanical Engineer o CAD Analyst o Structural Engineers o Avionics Engineering • Information Technology: o IT Technicians o IT Help Desk o Software Development o Infrastructure Support o Project Management o Scrum Master o Business Intelligence o Function CRM and ERP consultants o Business Analyst o Systems Administrators o Network Administrators o Cloud Engineers o Dev-Ops Engineers / Developers o UX/UI Designers o Graphic Designers Our team has experience with working with City, State, Small and Medium business and large Enterprise Businesses in the Austin area, and throughout Texas. Here at Austin Staffing we take pride in offering quality jobs, from quality companies, to quality candidates. Without exception, we meet with every candidate in person, or over webcam before we submit resumes to our clients. This ensures that both the candidate, and the customer have a strong mutual fit. In addition, we are a high touch firm, who frequently contacts our current contract employee’s to ensure things are going well with their assignment. What we offer: • A quick and easy onboarding process that is 100% electronic. • Group Benefits such as Medical, Dental, and Vision. • Competitive pay rates Contact information: 4205 N. Mopac Expressway #330, Austin, TX 78728 Main: 512-647-8233

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Austin, TX
USA

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