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Zilker Eagle Guest Services Conductor

Austin Parks Foundation
Austin, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: Guest Services Conductor - Zilker Eagle Mini Train

Job Type: Part Time - less than 30 Hours/week

Reports to: Zilker Train Operations Manager

Date Available: 8/1/2021

About Austin Parks Foundation

Austin Parks Foundation (APF) is dedicated to partnering with our community to enhance people’s lives by making our public parks, trails and green spaces better through volunteerism, innovative programming, advocacy and financial support. A non-profit established in 1992, APF fills the city’s funding and resource gap in order to develop, maintain and enhance the area’s nearly 300 parks, trails and green spaces.

APF is working on a new initiative to bring an amusement train back to Zilker Park. Since 1961, the train has taken Austinites and visitors of all ages on an adventure around Zilker Park, past scenic views of Lady Bird Lake, the great lawn and the Zilker Playscape. In 2020, the City of Austin entrusted APF with the responsibility of restarting train operations and using it to do good within the broader community. As we near the 60th anniversary of the beloved Zilker Train, APF is proud to be taking the lead on restoring it to its former glory.

Job Summary:

The Guest Services Conductor is responsible for ticket selling, ticket taking, ensuring the train runs on time by promptly helping passengers board and disembark the train. The Guest Services Conductor will also assist guests and passengers with birthday parties, fundraising events, and private rentals. The Guest Services Conductor will also serve as train engineer and operator in the absence of the Lead Engineer. This position assists the Lead Engineer with the overall execution of their operations. The Guest Services Conductor is responsible for enhancing visitor experience by providing friendly and engaging customer service in an amusement park setting.

Essential Duties & Functions:

  • Provide outstanding customer service through selling tickets, checking in guests who purchased online, taking tickets and ensuring passengers are ready to safely ride the train.
  • Assist in the onboarding and disembarking of passengers.
  • Assist in the successful execution of facility rentals.
  • Maintain a consistently clean environment by cleaning the train and The Depot, as needed.
  • Report any depot area maintenance issues to the Train Operations Manager.
  • Safely operate the train: visually survey around the track to identify safety concerns; monitor gauges; follow verbal direction from conductor; and clean and maintain equipment.

Required Qualifications:

  • Excellent customer service skills.
  • Valid driver's license.
  • Commitment to safety.
  • Comfortable working outside in all weather conditions.
  • Ability to work weekends and holidays, as needed.

Preferred Qualifications:

  • 2-4 years experience in a customer facing role

Physical Requirements:

  • Able to function in an outdoor setting for extended periods of time daily.
  • Able to lift up to 50 pounds, and walk on uneven surfaces for extended periods of time.
  • Work required on weekends and during evening hours.

Salary:

  • $15/hour

Benefits:

  • 1.5x pay for hours worked on recognized company holidays.
  • Inspiring work environment.

Austin Parks Foundation values collaboration, innovation, dependability and inclusiveness. We embrace diversity and equal opportunity and we are committed to building a team that represents a variety of backgrounds, perspectives and skills. All qualified applicants shall receive consideration for employment without regard to race, creed, color, national origin, sex, age, religion, veteran status, or sexual orientation.

No phone calls, please.

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Austin Parks Foundation

Address

Austin, TX
78704 USA

Industry

Tourism

View all jobs at Austin Parks Foundation