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Customer Service Representative
Aura Accessories Inc. Milwaukie, OR

Customer Service Representative

Aura Accessories Inc.
Milwaukie, OR
Expired: over a month ago Applications are no longer accepted.
  • $20 to $22 Hourly
  • Part-Time
Job Description

Heir is the maker of Premium Smoking Essentials - better pipes and accessories with award winningly convenient designs and lifetime durability. Please learn more at

We are looking for a team member to assist in delighting our customers, by replying to their email inquiries daily, and supporting them in the process of ordering, receiving, and enjoying their purchases. We are proud to offer warranty and replacements for our products, and need a representative who can troubleshoot problems, and in turn offer the correct solution. The customer service representative will work in-tandem with our fulfillment team, to ship items and delight these customers with speedy responses to their needs.

Our ideal candidate is able to work from our warehouse-office for an initial period of 3 weeks. During this training period, you will work hands on with our products, learning about them and how to help customers with various issues related to them. Following, this customer service position is able to be performed remotely. The position has variable hours, during peak season in October-December, this is a 20-30 hour/week role. During slower season, May-September, this position is 20 hours/week or less. Our ideal candidate has the flexibility to ramp up when the season calls for it, and dial back when our customers are not reaching out as much.

  • Respond to customer service tickets in Gorgias (software)

  • Uphold positive, clear, professional communication.

  • Find ways to delight and exceed customer expectations in every encounter.

  • Proper punctuation and grammar are essential.

  • Follow our policy guidelines, pertaining to warranty, defects, returns, shipping speeds, and so forth. Uphold these policies when responding to customers.

  • Handle customer service tickets efficiently - 10-20 within an hour.



Aura Accessories Inc.


Milwaukie, OR



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