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International Exchange Company Seeks Client Services Representative

AuPairCare San Francisco, CA
  • Expired: over a month ago. Applications are no longer accepted.

Have you always wanted the opportunity to work in a cultural exchange environment? AuPairCare, a U.S. Department of State designated au pair agency, has a Client Services position open in our San Francisco Headquarters office. AuPairCare places international au pairs from over 40 countries who provide live-in childcare for host families across the United States.

The Client Services department builds and maintains relationships with staff, au pairs, and host families with the goal of improving customer satisfaction. This client service representative's key function is 50% administrative support to the client services team and 50% customer service.

Duties and Responsibilities include but are not limited to:

  • Assist AuPairCare customers via phone and email
  • Assist the Client Services team with management of Salesforce cases, invoicing, and processing payments
  • Manage our referral bonus program
  • Manage bulk shipments of materials and individual time-sensitive mailings
  • Verify education documentation provided by au pairs
  • Assist with Au Pair Flight Phone duty approximately every six weeks
  • Proactively identify areas for process improvements and cost-saving initiatives
  • Participate in team and company meetings
  • Assist with research, special projects, data reporting, and other duties as needed

Required Experience

  • Bachelor’s degree or equivalent experience
  • Proficient in Microsoft Office and Outlook
  • Experience with Salesforce, Intacct, and/or Cybersource is a plus, but not required

Knowledge, Skills, and Attributes

  • Excellent verbal and written customer service skills
  • Consistent attention to detail and follow-through
  • Proactive and collaborative team player

AuPairCare is a division of INTRAX. We pride ourselves on providing a pleasant work environment. We encourage a work/life balance and always welcome new ideas. If you would like to be an agent for change this could be the position for you. Please submit a cover letter with your resume in order to be considered.


Why Work Here?

Amazing culture and great people!

AuPairCare is one of the nations largest and most trusted agencies placing carefully screened au pairs from around the world with American host families. Our program provides families with quality live-in childcare and the opportunity for the au pair and host family to have a meaningful cultural exchange experience. AuPairCare has been designated by the U.S. Department of State since 1989 and has successfully placed over 70,000 au pairs in American homes. More information is available at


600 California Street, San Francisco, California
San Francisco, CA