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Customer Service Specialist

Attwill Medical Solutions Madison, WI
  • Expired: over a month ago. Applications are no longer accepted.

Atillwill Medical Solutions is seeking a Customer Service Specialist for our Lodi, WI location. The Customer Service Specialist provides metrics and solutions to the organization’s clients to promote excellent customer service, process improvement solutions, cost-savings initiatives and new business opportunities.

  • Provide strategic direction and stimulate the highest sense of ownership when it comes to overall service and savings.
  • Monitor ‘action plans’ to maximize business growth.
  • Assist with short-term and long-term strategic plans, development of project initiatives and service metrics.
  • Identify and implement strategies to improve quality of service, enhanced performance and increased profitability.
  • Act as liaison to the field to promote a strong cohesive team environment that drives results.
  • Identify leads and territory penetration to grow new and existing business.
  • Assist with complex customer solutions.
  • Develop, review and interpret reports while maintaining accurate records.
  • Compile, analyze and share data for Business Reviews (attend key reviews when possible).
  • Maintain regular contact with the Sales team and prospects to maximize sales and customer satisfaction.
  • Provide input on policy, procedures, system improvements and performance measurements to senior management.
  • Support process management systems to ensure quality and consistency.
  • Enhance technical and professional knowledge by attending workshops/training, reviewing professional publications, establishing professional networks, and participating in professional associations.
  • Monitor customer using internal systems to ensure clients’ needs are met or exceeded.
  • Develop improvement action plans to meet or exceed projected revenue.

Education, Qualifications and Skills

  • Bachelor’s degree or equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered
  • Minimum three years demonstrated customer service with business statistical analysis and sales forecasting experience
  • Established history of instruction and continuing education development
  • Ability to be creative with solutions and react quickly to change.
  • Natural visionary with ability to think ‘outside the box’
  • Must be analytical and process-oriented, highly motivated with results driven leadership abilities
  • Must have advanced skills and experience in oral and written communication including analysis, preparation and report presentation
  • Ability to set priorities, multi-task and meet deadlines
  • Detail oriented, analytical, excellent organizational skills
  • Ability to manage multiple tasks with minimal supervision
  • Dependable, motivated, results-oriented
  • Understanding of document process and procedures
  • Ability to build relationships at levels within the organization and with customers and partners
  • Proficient in Microsoft Word, Excel, Power Point, Outlook
  • Knowledge of personal computers and PC application

Attwill Medical Solutions

Why Work Here?

Growing company with great career opportunities!

Launched in 2013, Attwill Medical Solutions purchased the Anteco Pharma facility In 2017. Attwill Medical Solutions specializes in the lyophilization and related processing of pharmaceutical intermediates, medical devices and specialty food and nutritional ingredients. Clients choose us, and stay with us, because of our capabilities, industry-leading facilities and cost-effective solutions for a wide variety of manufacturing and product development challenges. Our unique solutions are a result of our focus in lyophilization, and our ability to remain nimble and innovative.


925 Development Drive Lodi, WI 53555
Madison, WI