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Service Coordinator

Attain Technology Inc. Warwick, RI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are you looking for a real challenge to match up to your skills? Interested in a job where you have room to grow and learn? Looking to start as soon as next week?

We offer all of this and more, so if you have the drive and desire, we'd like to talk to you!

The opportunity:

We are seeking a Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and assuring that all technical issues reach resolution.

Where you fit into the team:

The IT Service Coordinator position is responsible to monitor inbound service requests, coordinate dispatch and alerts for the Support and Implementation Departments; identifying if the service ticket is already being addressed or if it's a new technical issue; determining proper level of support needed; assign and dispatch the ticket (Remote Service Technician or Onsite Technician) and review resolved tickets to determine if the service request can be properly closed. The service coordinator is responsible for preparing service ticket reports and necessary administrative documentation.

Responsibilities include:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Must be a team player
  • Ability to apply learned logic and reason to requests
  • Positive Attitude

Job duties include:

  • Review all inbound service requests to assign ticket priority, determine if request is new or outstanding, and dispatch tickets to technicians to resolve in accordance to service level agreement
  • Answer incoming technical support calls to route or create new service tickets if needed
  • Identify and assist with tickets that will be transferred between service departments
  • Coordinate schedule and work requests for onsite technicians doing client support
  • Review all resolved support tickets to determine if the service request can be properly closed
  • As time permits, triage and assist Support Team members in resolving Tier 1 bottlenecks
  • Document, review and improve workflows in ticket dispatching and other work processes needed
  • Establishes a high level of personal credibility and builds strong professional working relationships with clients
  • From completed service tickets, conduct a Quality Assurance review following set QA practices; provide findings to management on a regular basis
  • Assists in reviewing client QA survey reports to identify trends and/or areas to strengthen
  • Assist when requested, by Implementations, in coordinating client help in the transition of new client build-outs
  • Participate in ongoing training and personal development as needed for position
  • Prepare and present service ticket reports to management regularly
  • Performs other related duties as assigned by the Support Supervisor
Company Description
Attain Technology is the IT expert in southern New England for the service and support of the construction industry. With 58 years of combined experience supporting IT for construction, our team is highly adept at creating streamlined IT work flows that allow estimators to seamlessly share files across states, foremen to quickly access the most up to date information on their mobile devices, the unique needs of remote job sites, and all the steps in between.
Attain understands that margins in construction are extremely lean. Providing you with guarantee that all of your IT needs will be addressed and resolved quickly by one of our highly skilled IT for construction experts, at a fixed monthly cost, is essential to your bottom line and it is what we do best.

Attain Technology Inc.

Why Work Here?
Our Mission is to foster and grow an outstanding team that enables us to make raving fan customers while having fun!

Attain Technology is the IT expert in southern New England for the service and support of the construction industry. With 58 years of combined experience supporting IT for construction, our team is highly adept at creating streamlined IT work flows that allow estimators to seamlessly share files across states, foremen to quickly access the most up to date information on their mobile devices, the unique needs of remote job sites, and all the steps in between. Attain understands that margins in construction are extremely lean. Providing you with guarantee that all of your IT needs will be addressed and resolved quickly by one of our highly skilled IT for construction experts, at a fixed monthly cost, is essential to your bottom line and it is what we do best.

Attain Technology Inc.'s Logo

Address

275 Reservoir Ave

Warwick, RI
USA

Industry

Business

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