Role Summary of the Network Facilities Technician I
The Network Facilities Technician I is expected to assist in the performance of work involving installations, turn up, testing, break fix, maintenance and monitoring of equipment in an MTC, STC, or other technical facility in a 24X7, on-demand environment. To assist in the maintenance, troubleshooting and restoration of the functionality of network technologies by performing scheduled and routine tests of performance on all hardware and equipment, installing, activating, modifying, repairing, maintaining and aligning equipment per business needs, and to provide technical support for all services offered using established processes, scripts, and procedures.
A Network Facilities Technician I should have a basic understanding of core technologies. For example, demonstrate working knowledge of signal flow layout of MTCs STCs, Head ends, and Hubs. Basic understanding of telecom facility and environmental planned maintenance and monitoring needs
Demonstrate the ability to use various video, fiber and RF test equipment. Basic understanding of earth stations and over the air signal flow and associated equipment. Understanding of FCC requirements including proof of performance and EAS.
Responsibilities of the Network Facilities Technician I
- Assist in the validation of work packages, executing project MOPs with boundary partners
- Assist in the validation and authentication of the operational performance of network systems equipment for compliance to design specifications and quality of service targets by utilizing appropriate test equipment and management platform practices
- Responds to alarms or outage notifications; analyzes and troubleshoots problems for quick resolution in conjunction with Regional or National Network Operations Centers to restore service or to escalate as appropriate.
- Responsible for ensuring that the installation, documentation, turn-up and maintenance of circuits and equipment conform to Cox standards.
- Assist in the execution of network installations by studying work packages, bill of materials, plans, manuals, and technical specifications, ordering and gathering equipment, supplies, materials, and tools, assessing installation, site preparation and installation diagrams
- Establishes voice, video and data networks by running, pulling, terminating, and splicing cables, installing telecommunications equipment, routers, switches, multiplexers, cable trays, programming features, establishing connections and integrations, following industry and Cox standards, activating and utilizing remote access tools, working with contractors and other boundary partners
- Verifies service by testing circuits, equipment, and alarms, identifying, correcting, or escalating problems
- Documents network by labeling and routing equipment and cables, updating, under supervision, configuration diagrams and specifications
- Maintains network by troubleshooting and repairing outages; testing network back-up procedures
- Maintains internal and external customer rapport by listening to and resolving concerns, answering questions
- Maintains safe work environment by following codes, standards, and legal regulations. To include, but not necessarily limited to: fire suppression, access systems, HVAC, PPE, and related topics
- Keeps supplies ready by inventorying stock, placing orders and verifying receipt through Oracle or other means.
- Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
- Acts as a liaison with other departments, vendors, and customers to correct error conditions, implement change requests and update project status
- Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn up of services to ensure customer satisfaction and acceptance of circuits and services
- Participating in the completion of PIR’s as needed.
- Ability to participate in standby rotation to provide 24/7 coverage.
Qualifications of the Network Facilities Technician I
- High School Diploma, GED or relevant work experience
- Two to three years’ experience in RF plant, cabling, field services or related technology
- General knowledge of basic operation and principles of generators and power systems
- Knowledge of RF and Ethernet properties and testing
- Excellent written and verbal communication skills
- Valid local State Driver’s License with driving record that meets Cox standards
- Knowledge of monitoring and tracking tools related to troubleshooting
- Ability to use various video, data, fiber and RF test equipment
- AS/AA or Technical Certification in related discipline desired (i.e. electronics)
- Industry certifications (SCTE, BCT, BCE, NCTI, BICSI, etc.)
- Previous exposure to fiber optic transport technology
- Knowledge of signal flow layout of Telecom Facilities
- Working knowledge of Cox specifications as they relate to all Telecom Facilities
- Understanding of earth stations and free space signal flow and associated equipment
- Understanding of and ensuring the compliance to all applicable FCC regulations
- Understanding of telecom facility and environmental planned maintenance and monitoring needs
Please note contractors are engaged to provide services to Cox on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling provider.
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