Role Summary for the Customer Service Specialist
As the Customer Service Specialist, you will play a vital role in the customer experience, by serving as a front-line ambassador. You will guide customers through signing in at our queuing station, returning/exchanging equipment, and demonstrating our products and services while providing an exceptional customer experience.
Responsibilities of the Customer Service Specialist
- Provides best-in-class customer service; maintains polished and professional presence
- Welcomes customers with a warm and friendly greeting as they enter the store; including a smile, handshake, and opening the door for each customer entering the store
- Send customers off with a warm and friendly goodbye as they exit the store; including an appreciation statement using their name, and opening the door for each customer
- Retrieve equipment from customers entering the store, following proper equipment retrieval procedure
- Ensures sales floor remains well merchandised, clean, and visually appealing at all times
- Explains and demonstrates products and accessories using our demonstration stations, offering suggestions based on customers’ wants and needs
Qualifications for the Customer Service Specialist
- HS diploma or GED
- 2 or more years of experience in customer service
- Willingness to work a flexible schedule which includes weekends, evenings, and holidays
- Must have reliable, consistent transportation
- Strong interpersonal and communication skills
- Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
- Ability to lift 25-50 pounds to help manage stock room inventory
- Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services; must be able to stand for up to 8 hours per day
- Bilingual English Spanish is preferred but not required
Please note contractors are engaged to provide services to Cox on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling provider.
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