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Customer Service Specialist (2022-4559)

Atrium CWS
Scottsdale, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

As the Customer Service Specialist, you will play a vital role in the customer experience, by serving as a front-line ambassador. You will guide customers through signing in at our queuing station, returning/exchanging equipment, and demonstrating our products and services while providing an exceptional customer experience.


9:45 AM - 6:00 PM (weekdays)

9:45 AM - 2:00 PM (Saturdays)


  • Warmly welcome and greet customers as they walk in the store and ensures customers have a warm and friendly goodbye when leaving store
  • Capture name, reason for visit, take all equipment from customer and gives him/her the card filled out with the last 4 of the UPC
  • Efficiently manage customer queuing area from waiting area to appropriate service area in store
  • Identify effective ways to build and maintain relationships with customers
  • Attentively respond to customer inquiries, problems, and complaints and refers them to the appropriate associate
  • Keep all equipment stocked
  • Keep all drawers stocked with equipment and marketing materials
  • Empty returned equipment cart regularly – including carts at stations
  • As time permits, demo the mini box, connection steps and the TV industry page with customers in line for mini box (customer education)
  • Support bill payments at kiosk as appropriate

Minimum Qualifications

  • High School diploma, GED, or relevant work experience
  • Ability to meet established customer experience targets
  • Willingness to work a flexible schedule which includes weekends, evenings, and holidays
  • Strong interpersonal and communication skills
  • Ability to multi-task and prioritize in a service-oriented, fast-paced team environment while being on your feet most of the day.
  • Computer literacy with an aptitude for learning communication products, services, and accessories.
  • Ability to lift 25-50 pounds to help manage stock room inventory.
  • Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services

Workplace Environment

This role is located in a client retail store, not a call center environment.

Requisition Disclaimer

Please note contractors are engaged to provide services to Cox on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling provider.

By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at

If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at Please include the job title in the subject of your email.

As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



Atrium CWS


Scottsdale, AZ



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