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Customer Service - Entry Level Project Coordinator

Infinite Management Group, Inc. Cheektowaga, NY

  • Salary $45,000 to $50,000 Annually
  • Employment Type Full-Time

Customer Service - Entry Level Project Coordinator

AMG is a premier marketing firm, with its fundamental strength being its innovation, creativity and dedication to creating premium advertising campaigns. We provide our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. We work in an energetic team atmosphere, and believe much of the success of our phenomenal growth is our commitment to developing our employees’ potential. We are committed to building our company with upbeat, talented, motivated people, who will continue to uphold our mission of being a market leader, by innovating and servicing our customers with extreme dedication.

Do you enjoy being the “Point Person” responsible for facilitating a workflow, communicating and handling complex situations with diplomacy? Then this opportunity is for you! The primary duty of this role is to ensure that our customers always have a knowledgeable and friendly resource to answer any questions they may have. You will support this role by advising them on varying requirement and managing through the production process. If you have a positive, flexible and “get it done” attitude while managing priorities, this is an invitation to put these skills to use!

Responsibilities:

  • Key player in the communication and completion of the order process with other departments; liaison between Sales, customer service, public relations, advertising
  • Interact with customers providing information in response to inquiries about products or services.
  • Supporting all aspects of product knowledge
  • Responsible for the accuracy of all the data
  • Project management, including coordination of resources

Qualifications:

  • 1-2 years’ experience in a customer service role; preferred knowledge of techniques and tools relating to coordinating and tracking projects / orders.
  • Must be highly organized, responsive, detail oriented, team player with a “can do” attitude and have the ability to prioritize and complete multiple tasks with a high degree of accuracy.
  • This position requires an individual who is self-directed and detail-oriented with an inquisitive nature and the desire to solve problems.
  • Ability to communicate clearly and concisely, both orally and in writing. Must be able to diplomatically enforce deadlines.
  • Excellent interpersonal skills with a focus on rapport building, listening, and questioning skills.

Our goal is to energize, equip and develop extraordinary people to drive unpredicted results. We are looking for talented people to join our team of passionate professionals!

Infinite Management Group, Inc.

Why Work Here?

Awesome Company Culture - Grow both personally and professionally with a company that cares.

Infinite Management Group positions trusted internet, TV, and phone providers to seize more opportunities in the vast market for entertainment solutions. Our ambassadors are on the case, bringing their boundless energies and talent to create personalized product presentations that introduce new customers to the best tech solutions available. Be part of the success when you join our team. There’s an immense need for top-rated internet, TV, and phone services, and Infinite Management Group wants to help you capture greater market share through our powerful customer acquisition approach. Our strategies are developed and executed by ambassadors who undergo continual training to stay on top of trends and present solutions in the most polished, professional, and influential manner. With this team representing on your behalf, your firm’s growth potential is endless.
Posted over a month ago