The Surgery Center Scheduler is responsible for acting as a customer-oriented liaison between physician offices and the surgery center. The Surgery Scheduler's primary functions include scheduling surgical procedures using a computerized scheduling system and entering all applicable patient demographic and billing information into the system.
High school diploma or GED required. Requires skills and abilities typically attained with 1- 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Knowledge of medical terminology is required. Also requires knowledge of payor contract terms and processes. Must possess excellent organizational skills, as well as effective human relations and communication skills. Requires effective teamwork skills and the ability to meet deadlines and productivity standards. The Surgery Center Scheduler position requires knowledge of word processing and spreadsheet software and the ability to use computerized scheduling systems. Must possess the ability to maintain accurate statistical records, gather data and produce reports.
1. Coordinates case times for elective procedures in a computerized scheduling system. Verifies and reviews physician privilege status prior to scheduling. Interfaces with medical staff office to maintain log of current privilege status and maintains confidentially of all information. May acquire and maintain physician preference information and staff roster.
2. Acquires authorization numbers, History and Physicals, results of laboratory tests and verifies that they are current. Orders previous medical records for the day of the procedure, when necessary.
3. Types and prints physician orders for multiple physicians and departments. Schedules and maintains physician block time, and block time releases. Send out weekly/bi-weekly open block updates to physician offices to let them know of available ORs they can use to schedule procedures in.
4. Enters physician’s orders for lab, blood bank, medical imaging, and cardiology. Enters results of diagnostic tests, patient registration information and patient charges. Compiles data and prepares statistical reports for management.
5. Possess strong organizational and priority planning skills.
6. Works with internal Atlas team members and the Tempe center leadership to identify growth opportunities and mitigate threats to poor customer service experienced by the physician offices.
7. Performs physician office site visits with the Business Development team to build office relationships and address any service concerns they have.
8. Acts as a patient liaison to the surgery center. Greets and directs patients, visitors, physicians, and families and answers questions about policies and procedures. Acts as a liaison among nursing units, physician and staff to relay patient data. Screens requests for patient information and refers to appropriate staff.
9. Other duties deemed necessary by the leadership in order to ensure the highest levels of customer service for the physicians, their offices, and the other team members at the surgery center.
Our mission is to provide exceptional care and outstanding customer service to every patient, every physician, every time.
Atlas Healthcare Partners offers professional growth opportunities, and a safe supportive, and inclusive work environment with excellent salary and benefits. The bedrock of our model is Culture and we focus here first. Through great leadership and employee engagement we continue to build and maintain a strong culture that delivers on our mission.