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Practice Manager

Atlantic Vision Partners LLC
Village of Williamsburg, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description: Atlantic Vision Partners is A Mid-Atlantic based Ophthalmology and Optometry management services company. AVP is an acquisition-oriented and private equity-backed. The company is well positioned for future growth and looking to double in size within the next few years. We are looking for an experienced healthcare leader who can lead our five Hampton Roads area clinics and ASCs. The Regional Practice Manager is responsible for the administration, direction, operations, growth, development, and success of Atlantic Vision Partners’ affiliated practices. Areas of responsibility include, scheduling, operations, billing, EMR (Electronic Medical Records), personnel management, physician organization and communication, efficiency and profitability improvements, strategic planning, and development/marketing. The Practice Manager will work closely across the AVP organization to implement company goals and objectives. This individual is responsible for overseeing the day-to-day operational functions for the medical practice, ensuring that policies and procedures are executed in an effective and expeditious manner; monitoring clinical performance, patient flow, expenditures, and doctor schedules to ensure optimal staffing levels. Develop strategies and tactics that improve visit growth of the clinic, improve the patient experience, and reduce costs within the practice. Roles and Responsibilities:Responsible for overall operation of the practice and all associated financial, quality, and technical requirements and metrics.Formulate and manage clinic operating budget, center goals and objectives, and any and all continuous improvement plans and activities. Responsible for creating and managing marketing activities within the marketplace to ensure a consistent flow of patients to the center.Communicate to all physician partners on a consistent basis and address any and all partnership concerns in a timely manner.Plans and organizes activities related to specified clinical services to ensure patient needs are met in accordance with the AVP professional standards of medical center administrative procedures.Adhere to all appropriate regulatory compliance policies and procedures as defined by AVP quality and compliance services.Develops, implements, and evaluates methods to ensure effective and efficient use of staff, facilities, equipment, and other resources while improving patient care standards.Monitors and controls department costs to maintain expenditures within allocationsRecommends acquisition of capital equipment.Works closely with AVP on all HR duties to include management of job postings, coordination of interviews, applicant responses, personal files, Disc profiles, decision matrix, offer letters, training plans, new hire processing, performance evaluations for current and new employees.Coordinate direct communication with all new and potential physician partners as directed.Coordinate weekly and monthly employee communications meetings with AVP executive management and support all company initiatives as appropriate.Prepare management presentations as appropriate. Track and publish operational metrics and weekly flash data for clinical operations.Consolidate inventory requisition process and integrate with AVP.Develop and maintain marketing activities (printed materials, internet) as directed and appropriate.Plan and organize physician and investor meetings.Make travel arrangements and coordinate travel schedules as needed.Arrange clinic participation in local regional or national events or conventions as needed.Prepare expense reports and submit to AVP within 30 days of expense date.Follows safety guidelines set internally and via OSHA for self, patients, visitors, and employees.Maintains patient confidentiality in accordance with HIPAA and practice policy.Primary liaison between physician partner, practice, and AVP.Develops a good working relationship with local optometrists and other referring agents in order to assist in coordination of care.Responsible for requesting and obtaining appropriate information from the referring facility in order to safely and appropriately treat patients in the ASC.Evaluates activities of clinic to ensure patient care, staff relations, and efficiency of service.Others duties as assigned by management.Friendly and professional greeting of all patients, and visitors. Practice Staff ManagementProvide effective leadership, coaching, counseling, evaluating, and mentoring of staff in an effort to identify and implement opportunities for development and talent retention. Maintains employee orientation and termination protocols implemented by AVP HR.Implements AVP corporate policies and procedures and ensures staff compliance.Assists staff with individual development plans and opportunities.Counsels and/or administers disciplinary action to employees as necessary in line with AVP policies.Assists with onboarding of new physicians and allied health professionals into the practice by instituting an organized orientation schedule.Assures Team Leads and Managers approve complete and accurate payroll hours in a timely fashion.Assess patient flows in the Clinic and ASC, and makes recommendations to improve based on observations and available resources.Champion practice morning communication huddles, weekly and monthly staff meetings. Administrative and Financial ResponsibilityPartners with the CFO and VP of Operations to develop strategic, financial, and tactical plans and objectives for the practice to meet outline objectives. Works with the RCM to assist in managing the front office operations to maximize patient satisfaction, collection of payments, and customer service efforts.Prepares daily financial and insurance reconciliations. Assists leadership with business development including outreach efforts, networking, community activities, marketing strategy development, and website enhancements and advertising by visiting area practices to help cultivate a strong referral network in the community.Assists leadership with financial reporting, budgeting, audits, and patient accounts activities as necessary.Garners partnerships with physicians and allied health staff to deliver practice goals, efficient communications, and developing protocols to ensure practice needs are being met.Assists Leads and Office Managers in keeping supplies ordered, maintenance and repair activities, purchasing equipment and supplies, maintenance of equipment. ESSENTIAL SKILLS AND ABILITIES:Ability to adjust communications to fit the needs and level of understanding of the receiver.Ability to establish and maintain excellent client relationships, exhibit exemplary interpersonal skills, and exercise sound judgment and professionalism in business and personnel matters.Ability to provide leadership and influence others.Ability to solve problems and identify solutions.Knowledge of ophthalmology services.Knowledge of billing and insurance regulations. REQUIRED COMPETENCIESExcellent judgment, dependability, and conscientious patient care leadership. Demonstrated ability to develop relationships with patients to provide a positive patient experience.Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately, and is well-groomed.Ability to work cooperatively in group situations; offers assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect.Demonstrated high ethical standards and integrity.Demonstrated attention to detail.Demonstrated accuracy and thoroughness; monitors own work to ensure quality.Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy, and diplomacy. Education and ExperienceExtensive managerial experience is required, preferably within the health care industry, preferably ophthalmology.A minimum of 10 years of work experience, and a Bachelor’s degree in management or healthcare. An MBA and/or Six Sigma Certification is preferred.Working knowledge of standard accounting principles and have budgetary experienceWorking knowledge of computers. Prior Experience with a fully-integrated medical office software package Experience in negotiating general business contracts.Knowledge of medical practices, terminology, and reimbursement policies. PHYSICAL DEMANDS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employee is required to walk frequently; sit frequently; use hands to handle, or feel objects, tools, or controls frequently; reach with hands and arms; talk and hear and communicate with speech clarity continually; climb, balance, and stoop, kneel, and bend occasionally. Employee must lift and/or move 50 pounds occasionally and assist with patient transfers.

Atlantic Vision Partners LLC

Address

Village of Williamsburg, VA
23188 USA

Industry

Healthcare

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