Phone Operator - Fundraiser

This is a temporary full-time position December 5 - 9. We are hiring for two shifts (5a - 1p and 1p - 9p).

WGTS 91.9 Phone Operator Job Description

WGTS 91.9 is a listener-supported Federal Communication Commission licensed noncommercial radio station that is a federally recognized 501(c)(3) nonprofit organization; it is a self-supporting media ministry under common control of the Washington Adventist University Board of Trustees.

SUMMARY

Responsible for greeting donors, collecting confidential information, taking donations over the phone through secure donation page, and providing encouragement as needed. Represents the ministry to the community that calls in.

PRIMARY RESPONSIBILITIES

• Greet customers warmly and gladly converse with caller
• Professional and efficient in verbal delivery
• Is able to handle stressful situations with ease
• Answer donor's questions or transfer to Donations Team member as appropriate
• Take a new gift securely online through WGTS' giving page
• Attend training session one week prior to Fundraiser
• Keep all information confidential
• Other duties as assigned

Supervision Received:

• Reports directly to the Business Office Manager/FCC Compliance Director

Supervision Given:

• None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

• Superior command of English grammar and spelling.
• Advanced verbal and written communication abilities.
• Exceptional communication skills.

Technology Skills:

• Minimum knowledge and application of Excel.

Other Skills and Abilities:

• Has worked a minimum of two Fundraiser events on the phones
• Exhibits superior leadership skills and ability to work effectively and constructively with a variety of people.
• Excellent interpersonal and conflict resolution skills.
• Must be able to remain calm and in control during stressful situations.
• An impeccable attention to detail and reliability.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee will frequently be called upon and must be able to work long hours under stressful conditions, evenings, early mornings, and weekends. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to moderately loud when all phones are ringing.