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Cloud Support Specialist

Atlantic Digital
Scott Air Force Base, IL
  • Posted: 13 days ago
  • Other
Job Description

Atlantic Digital is a Veteran owned company that provides expertise and advanced technology solutions to Government clients in support of critical defense, intelligence and national security missions. We have been in business since 2009 and have experienced 50% growth in the last 2 years. We are looking for skilled IT candidates that are mission focused, possess a DoD Security clearance and ready to take their career to the next level.


Clearance Requirements:

  • DoD Secret 


ADI Benefits package:

  • Medical – two options – a high deductible plan and a traditional PPO plan
  • Dental and Vision
  • COMPANY PAID life insurance
  • COMPANY PAID Short term and Long term disability
  • 401(k) plan with a 5% company match and no vesting schedule
  • Generous Paid Time Off and 11 Federal holidays
  • $4,000 annually for continuing education/professional development


The Cloud Help Desk Specialist will perform duties as directed by the Cloud Services Lead. As part of a DoD IT Support contract, there may be some differences that are specific to this environment. 


Typical Duties:

  • Resolve enterprise customer issues in the AWS cloud
  • Provide detailed answers to customers and escalates complex issues and requests
  • Maintains ownership of Jira tickets throughout the lifecycle of the user’s request to include following up with end-user and escalation team
  • Research customer concerns and find appropriate resolutions leveraging Confluence and AWS documentation.
  • Creates and maintains Jira tickets with statuses and remedial actions taken, and configuration change activities


Highly Desired Skills:

  • Understands AWS Identity and Access Management
  • Skilled at automating AWS Systems Manager Agent

Mission Qualifications:

  • This position requires an Associate’s degree in Information Systems or Computer Science
  • Minimum of 6 years relative experience
  • DoD 8570 IAT Level II Certification
  • AWS Cloud Practitioner Certification (or higher) HIGHLY DESIRED


It is the policy of Atlantic Digital to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Atlantic Digital will provide reasonable accommodations for qualified individuals with disability.

Atlantic Digital


Scott Air Force Base, IL
62225 USA



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