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Customer Care Representative

Atlantic Broadband
Quincy, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

About Our Company

Atlantic Broadband is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.

As the 8th largest Internet provider in the United States, Atlantic Broadband provides Internet, TV, Voice, and enterprise business services to more than 450,000 business and residential customers across twelve states. Headquartered in Quincy, MA, Breezeline is a wholly-owned subsidiary of Cogeco Communications Inc. (TSX: CCA).

Why Work At Atlantic Broadband?

As one of the country’s fast-growing Internet service providers, Atlantic Broadband offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Atlantic Broadband is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Atlantic Broadband, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Career evolution: At Atlantic Broadband, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Atlantic Broadband, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.


Position Summary:

Customer Care Representatives working with Atlantic Broadband are the face of our team. They are personal experts providing direct customer care whether taking a payment, issuing equipment, assisting with questions on customer’s bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you.

Responsibilities:

Handle complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution.

Achieve proficiency in providing customer support for service complaints within a required time frame.

Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns.

Handle customer needs and promote cable services to existing and new customers with tact and courtesy.

Place new installation orders, service orders for disconnects and service changes generated from the customer.

Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts.

Handles customer calls via phone or in person and receives orders for installation, turn on, discontinuance, or change in service.

Solicits sale of new or additional services.

Qualifications:

One year customer facing experience

One year call center/customer care or other related customer contact experience preferred

Basic computer/keyboarding skills.

Available Benefits:

Competitive salary

Medical coverage (including prescription and vision plans)

Dental coverage

Life Insurance (1x salary at no cost to employee)

Long and short-term disability insurance (no cost to employee)

Voluntary employee, spousal, and child life insurance

Company recognized Holidays with additional Floating Holidays

Paid Time Off (PTO) programs

Comprehensive Flex Work Policy

401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

Participation in the Employee Bonus Plan

Complimentary and discounted broadband services (for those in our service area)

Tuition Reimbursement

Headspace Membership

Opportunities for LinkedIn Learning subscriptions for select colleagues

Atlantic Broadband

Address

Quincy, MA
USA

Industry

Business