System Administrator 3

Athenix Cyber & SIGINT is seeking a System Administrator 3 to provide systems administration support for implementation, troubleshooting and maintenance of IT systems. Specific duties include aiding users in accessing and using assigned IT systems, implementing security patches in conjunction with customer policies and standards.

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

The Level 3 System Administrator (SA) shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance,
• Support the design of systems, mission architecture and associated hardware.
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA.
• Analyze and resolve complex problems associated with server hardware, applications and software integration.

Minimum Requirements:

• Fifteen (15) years experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required. Five (5) years of additional Systems Administration experience may be substituted for a bachelor's degree.
• A bachelor's degree in a technical discipline from an accredited college or university is required.
• Position requires a TS/SCI clearance with polygraph.

Desired Requirements:

• Six (6) years of experience (combined) with Unix, Linux.
• Demonstrated knowledge of analytical needs and requirements, query syntax, data flows, and traffic manipulation.
• Meet one of the following two skill sets.
  • Skill set one: programming skills in C, Perl or Bourne Shell along with experience providing system administration of a database-centric system and knowledge of RDBMS, SQL Server and database security features.
  • Skill set two: experience administering Solaris, UNIX, LINUX systems, or SQL Server 2000/2005 RDBMS and SGI/HP hardware is required.