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Pharmacy Technician Registered (BHJOB1435_24523)

Astyra Corporation Orlando, FL
  • Expired: 4 days ago. Applications are no longer accepted.
  • 6 month contract
  • Pay Rate: $16.00/hr
  • Hours: Monday - Friday; training 9:00 AM - 5:30 PM for the first 1-2 months and then from there, their shift would be 11:30 AM - 8:00 PM.

Job Description:

  • Our client is seeking a Registered Pharmacy Technician with the Florida Board of Pharmacy. This position is a frontline service position assisting our client.

Responsibilities:

  • Assisting members and providers regarding programs, policies, and procedures.
  • Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers.
  • Responsibilities also include the administration of intake documentation into the appropriate systems.
  • Overall expectations are to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call.
  • Performance expectations are to meet or exceed operations production and quality standards.
  • Actively listens and probes callers in a professionally and timely manner to determine the purpose of the calls.
  • Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
  • Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction.
  • Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
  • Assists in the mentoring and training of new staff.
  • Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
  • Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs.
  • Demonstrates flexibility in areas such as job duties and schedules to aid in better serving members and help
  • Help achieve business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan.

Requirements/Certifications:

  • Must be registered with FL State Board of Pharmacy
  • 1-2 years minimum call center and pharmacy tech experience required, call center preferred.
  • Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
  • Must be able to maneuver through various computer platforms while verifying information on all calls.
  • Must be able to talk and type simultaneously.
  • Must be flexible in scheduling and comfortable with change - customer service is an ever-changing environment.
  • Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
  • Must agree to observe service for training and quality control.

Astyra Corporation

Why Work Here?

Innovative, growing industry with smart ideas, ingenuity and never settling for failure!

Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.

Address

Orlando, FL
USA