Network Engineer I (BHJOB1435_27723)

This position will provide network and technical support through execution of incident, request management, problem, policies/procedures. Other duties include diagnosis, troubleshooting and tracking of incidents/requests; report status and system outage notifications to customers, technical staff, and applicable management entities; maintain a robust, accurate knowledge base and inventory repositories. Develop, design, maintain, enhance, and implement networks, systems, and equipment. Analyze existing networks and equipment and provides opportunities for improvement. Work with cross-functional teams to develop and implement solutions to meet business requirements.

Job Description/Responsibilities:

• Work with vendors, end users, project teams to implement and troubleshoot solutions, some complex, with direction from the Cluster Leader.
• Work with vendors involving business specific applications to manage and implement network configurations within the company/site environment.
• Evaluates new technologies and work with IT architects and service providers to create standards, solutions in the infrastructure space.
• Manage and support LAN, WAN and OMN Networks
• Configure and manage firewalls
• Install, configure, and manage Wireless Access points and related LAN equipment
• Implement approved Network changes in accordance with applicable procedures
• Analyze and diagnose network problems for a variety of users
• Recommend corrective solutions to be applied to network hardware or software
• Perform preventative maintenance tasks
• Assist other groups in troubleshooting problems that require packet analysis or performance review
• Create, publish, and maintain up to date and accurate Network documentation
• Able to work in a fast-paced environment
• 24x7 on-call support

Qualifications:

• Associate's or bachelor’s degree in Computer Science Information Systems or related area OR Certified network professional accreditation
• Minimum of 5 years working experience as a Network Technician
• In depth knowledge of WAN, LAN, TCP/IP, Firewalls, Routers, Switches and troubleshooting these devices
• Outstanding organizational and time management skills
• Analytical thinker and problem solver
• Effective communication skills, both oral and written.
• Ability to multi-task and work collaboratively

Desirable Experience/Attributes:

• Familiar with ServiceNow