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Customer Service Representative (BHJOB1435_ 24164)

Astyra Corporation Richmond, VA
  • Posted: over a month ago
  • $14 to $14 Hourly
  • Contractor
  • Benefits: Vision, Medical, Dental

***POSITION IS LOCATED IN GLEN ALLEN, VA***

1 year, Call Center contract

Hours: Monday - Friday 7:30 AM - 4:30 PM​

This position performs the research step in processing claims of fraud or dispute on debit and ATM cards. Individual will review circumstances and documentation related to claims based on Regulation E and related client company procedures. This role assists in the resolution of qualified dispute or fraud transactions for the customer based on a decision matrix and chargeback criteria. This role also assists in loss mitigation for client company through chargebacks and other loss recovery means. The associate must use sound judgmental decisioning when reviewing claims through utilizing research skills/tools and working directly with customers and merchants to determine claim validity. Must be able to effectively manage work and remediate claims in a fast paced, customer oriented environment.

Basic Responsibilities:
Review debit and ATM claims of fraud or dispute for potential charge backs through the MasterCard process
Review debit and ATM claims of fraud or dispute for possible provisional credit
Maintain claims, accompanying information, and status in claims case management system
Utilize investigation skills and document findings
Gain extensive knowledge of Regulation E
Become an expert in MasterCard chargeback rules
Meet performance expectations related to productivity, effectiveness and customer experience
Contact customers via Amazon Connect regularly
Assist customers, banking offices and Customer Service with inquiries related to debit card claims

Basic Qualifications:
High School Diploma, GED or Equivalent Certification
At least 1 year experience performing case or phone work
At least 1 year experience with Microsoft Office Products
Experience with Google Products

Preferred Qualifications:
At least 3 years post-high school education or Associate Degree
At least 2 years experience performing case or phone work
At least 2 years experience in heavy customer contact environment

Astyra Corporation

Why Work Here?

Innovative, growing industry with smart ideas, ingenuity and never settling for failure!

Astyra Corporation is a staffing and consulting company that is locally owned and operated right here in the heart of RVA. Astyra offers a unique approach to solving the business challenges of its clients. After being in business for over 20 years, we have evolved and grown - smart ideas, ingenuity and never settling for failure are our hallmark traits. We are locals with a national presence and need a like-minded; client-focused professional who wants to make a difference every day.

Address

Richmond, VA
USA

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