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Payroll Customer Service Representative

Aston Carter Hanover, MD

  • Expired: November 20, 2021. Applications are no longer accepted.

Job Summary:

The Call Center Specialist works in a call center environment acting as the main resource for basic technical and functional challenges in our pay statement and yearend tax statement system. Under direct supervision, serves internal and external employees by resolving access issues and providing general support in accessing their yearend and weekly pay statements.

Essential Functions:

•Maintains and ensures data and systems security by verifying employee’s identity prior to assisting.

•Provide world calls customer service in a call center environment receiving both heavy call and email volume.

•Responds timely and accurately to employees’ access or system requests.

•Accurately maintains call center data.

•Develops and utilizes basic understanding of PeopleSoft, CIC Plus software and Microsoft Office Suite.

•Educates and trains internal and external employees, payroll, field support and other personnel in system related issues.

•Reports any system related updates to leadership 

•Act as a liaison between employees and various internal departments.

•Resolves issues by clarifying concerns; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

•Work closely and cohesively with team members to support the timely and accurate processing of all above listed job duties.

•Update job knowledge by participating in educational opportunities.

•Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.

•Works with confidential matters.

•Other duties as assigned.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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