Skip to Main Content

Customer Support Specialist

Aston Carter Germantown, MD

  • Expired: November 21, 2021. Applications are no longer accepted.

Customer Support Specialist | Rockville, MD | $17-$18/hr

This is an opportunity to be thankful for this holiday season!

Here’s your chance to start building your career with one of the area’s top companies. The Customer Support Specialist will be responsible for working with customers through the complete customer journey from order, to fulfillment, to service, and you get to own the entire customer experience!

You’ll be answering incoming calls, service requests, and processing orders for commercial clients across an array of industries including hospitality, multi-family, corporate businesses, education, and even professional sports teams to maintain their fitness and wellness equipment and spaces. In addition to customer support, this role will focus half of their time helping internal teams and clients process new fitness equipment orders.

Because the team is growing, you’ll be trained in all aspects of the customer journey and the service support operations so that you may be able to provide support in any area the customer will need. This cross-training approach lends itself well to set the right person up for long term success and growth opportunities within the company.  

If you have strong customer service skills, care deeply about customer experience, like fast paced environments, can multitask with ease, have no trouble problem solving, know your way around Microsoft Office, and are very detail oriented – then you’re ready to join an impressive team and start earning immediately!

Take advantage of…

An Immediate Start – You will be able to start on Monday, November 29th.

Perfect Schedule – No weekends! No overtime! Monday through Friday from 9am to 5pm

Casual Environment – Jeans, t-shirts, and your favorite hoodie or blanket (maybe not the first day) are encouraged!

Great Exposure – You’ll be cross-trained in all facets of the customer experience gaining valuable experience and knowledge and with the team in growth mode, you could grow you career alongside your new team.

A day in the role…

  • Answering inbound call or queued service requests from customers, technicians, and vendors.
  • Responding to email and web service requests
  • Assisting the sales team with quotes and making sure customers are getting accurate information in a timely manner
  • Monitor order tracking and order entry to confirm orders are being processed
  • Validating and updating customer information in Netsuite CRM system.
  • Making outbound calls to confirm scheduled service calls when needed
  • Inputting new customers into NetSuite CRM system.

Necessary Skills and Strengths:

Customer Service | Customer Support | Data Entry | Email | Microsoft Office

Core Experience:

  • 2+ Years of Customer Service experience
  • Call Center Experience

Additional Skills & Experience Preferred:

  • Order Processing or Order Entry Experience
  • CRM/ERP Experience
  • Netsuite Experience
  • Fitness Knowledge or Passion

Ideal Candidate:

 Someone who is customer focused and passionate about the customer experience, is willing to learn and be trained learn quickly, can pick up technical knowledge quickly, can answer the phone with confidence, can clearly and knowledgably articulate solutions and could handle calls from a CEO without hesitation, and is looking for the opportunity to build something long term and grow their knowledge and skillset.

Details:

  • On Site: Rockville, MD
  • Pay: $17-$18/hr
  • Monday – Friday
  •  9am – 5pm
  • Contract to Permanent Hire (6 months)

Contact me with any questions:

decton@astoncarter.com

240-629-7101

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Aston Carter

Aston Carter's Logo

Address

Germantown, MD
USA

Industry

Business

View all jobs at Aston Carter