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Customer Service Representative-Russian Speaking

Aston Carter Brooklyn, NY
  • Expired: 1 day ago. Applications are no longer accepted.

Must have
- Type 35 wp
- 1+ Call center / retail background / admin from healthcare
- High School +
- Russian OR Mandarin OR Cantonese

CLIENT JD

Job Summary: Serves customers by scheduling and authorizing requests for non-emergency Medicaid transportation. Maintains Medicaid enrollee's records by updating account information. Contributes to team effort by accomplishing related results as needed.

Qualifications: The CSR must maintain a courteous and professional demeanor with clients, colleagues, and management at all times. Must be able to efficiently and proficiently process requests for non-emergency Medicaid transportation according to established department policies and procedures. Must possess excellent written and verbal communication skills. Capable of collecting and entering data with little to no error. Must be computer literate.

Skills: Customer Service, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Time Management, Multi-tasking, Excellent Written & Verbal Communication Skills

Education: High school diploma/GED
Job Functions:

* Follow all Medical Answering Services policies and procedures
* Satisfactorily maintain Medical Answering Services productivity standards
* Attend all in-service training/compliance sessions
* Take client messages per protocol
* Schedule Medicaid transportation per protocol
* Provide for a professional work environment and exhibit a professional attitude and demeanor
* Demonstrate a proven understanding of Medicaid and Medical Answering procedures
* Display excellent customer service skills
* Provide timely feedback to the company regarding service failures and/or customer concerns
* All other duties as directed by supervisors/management

Aston Carter

Address

Brooklyn, NY
USA