Skip to Main Content

Customer Care Specialist

Aston Carter Remote, OR

  • Expired: July 29, 2021. Applications are no longer accepted.

Description:

EV CONCIERGE

ROLE/TEAM OVERVIEW:

  • Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.
  • This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, and our brands.
  • A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.

KEY RESPONSIBILITIES / ACCOUNTABILITIES:

  • Serve as the product experts for the Bolt EV, Bolt EUV, Hummer EV, and additional EVs in the future
  • Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions
  • Take ownership of customer interaction and ensure that all customer questions are answered

#LI-CL2

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Aston Carter

Aston Carter's Logo

Address

Remote, OR
97468 USA

Industry

Business

View all jobs at Aston Carter