Technical Support Specialist - Day Shift

At Astec-Airport Rd, formerly known as Peterson Pacific, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us at Astec-Airport Rd, formerly known as Peterson Pacific!

Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Service Manager / ATAC Supervisor. The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.

Our Technical Support Specialists earn a starting salary of $24.62-$31.97 per hour, depending on experience.

What You'll Do:

• Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
• Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer
• Engage with customers and dealers regularly on field service support
• Work cross-departmentally to develop and publish written solutions to common problems for customers and dealers
• Assist with developing repair and maintenance best practices
• Support Quality Improvement Team (QIT) efforts to rapidly identify and resolve manufacturing, assembly, and design-related issues
• Administer technical training as required
• Occasional travel to dealer or customer location for diagnostics and dealer assistance

Why You'll Love Working for Us:

• Health, Dental, Vision- Day 1 Eligibility
• Life, and Spousal Insurance
• Health Savings and Flexible Spending Accounts
• Short-Term and Long-Term Disability
• 401(k) with Company Match
• PTO
• Employee Wellness Programs, Tuition Aid, and Employee Assistance

What We Need from You:

• High school diploma is required; college degree is a plus
• Five years of experience in the troubleshooting/diagnostics, repair, and maintenance of heavy construction equipment
• Strong mechanical and/or electrical aptitude
• Good computer skills; fluent in standard Microsoft applications (Excel, Outlook, etc.)
• Engineering drawing, electrical, and hydraulic schematic interpretation skills required
• Good verbal and written communication skills.
• Excellent interpersonal and collaboration skills are required
• Ability to maintain a passport is required to support occasional overseas travel.

ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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