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Service Manager

Astec Industries, Peterson Pacific Corporation Eugene, OR

  • Expired: 13 days ago. Applications are no longer accepted.
Job Description

SUMMARY

Product Service Manager will develop, lead and manage all aspects of providing technical support for designated product lines. This position will also work cross-functionally with Engineering, Parts, Production, Sales, and Product Support / Field Service to assist with warranty claims, product improvements and other service support items.

ESSENTIAL DUTIES AND RESPONSIBILITIES

-Organize, coordinate and develop a staff to effectively provide service assistance for our distributors and/or customers.

-Manage all aspects of service support including phone support, equipment installation, start-up, troubleshooting and operator training within designated product line

-Engage & manage relationships with customers and dealers regarding product support

-Work cross-departmentally to develop service solutions for customers and dealers

-Develop operation, maintenance, and repair best practices

-Provide analytics to engineering, manufacturing, quality and other departments for proactive issue resolution

-Assist in warranty process as technical liaison

-This position does not directly supervise field service staff but rather assists via matrix reporting structure

-Manage all aspects of the rebuild facility at Airport Road including revenue and gross profit goals, and managing staff

SUPERVISORY REQUIREMENT

-Service Manager will have direct and indirect reports.

KNOWLEDGE, SKILLS AND ABILITIES

-High school diploma is required

-Minimum 5 years of career experience in progressive leadership positions

-Minimum 5 years of career experience in service operations is required

-Basic understanding of business, operations, sales, product applications and customer service principles

-Excellent interpersonal, communication, collaboration, negotiation and leadership skills are required

-Ability to travel overnight and work long hours is required. Overseas travel may be required; necessary to obtain and maintain a passport is required

 

Company Description
Coming Together as OneASTEC
Sixteen brands, thousands of Innovative products, proven by a century of work. With unmatched strength from Rock to Road. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. It’s this commitment that has driven our decision to unify as one company. ASTEC. We’re simplifying the way you do business with us. We’re focusing on our customers’ success. And we’re committed to growing as a partner to the industries we serve. At ASTEC, we are Built to Connect...

Astec Industries, Peterson Pacific Corporation

Why Work Here?
Solid company, fantastic benefits starting day 1, forward thinking, supportive atmosphere.

Coming Together as OneASTEC Sixteen brands, thousands of Innovative products, proven by a century of work. With unmatched strength from Rock to Road. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. It’s this commitment that has driven our decision to unify as one company. ASTEC. We’re simplifying the way you do business with us. We’re focusing on our customers’ success. And we’re committed to growing as a partner to the industries we serve. At ASTEC, we are Built to Connect...

Astec Industries, Peterson Pacific Corporation's Logo

Address

29408 Airport Road

Eugene, OR
USA

Industry

Business

Website

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