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Customer Service Representative (Employee Benefits)

AssuredPartners Cincinnati, OH
  • Posted: November 18, 2019
  • Full-Time

Job Title: Customer Service Representative (Employee Benefits)
Department: Customer Service
Reports to: Customer Service Supervisor
FLSA Status: Non-Exempt


Summary:Responsible for day-to-day customer service and enrollment of designated client accounts.
Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
Answer and file various email questions of participants and HR contacts through multiple email boxes
Key client employee enrollment data into internet-based computer system using established office procedures
Handle diverse customer service situations between employees, employers and insurance carrier vendors in a professional manner
Process client employee changes and terminations following established office procedures
Track open carrier or client employee issues and report on progress toward completion
Assists client contacts with general insurance rules and compliance
Reviews benefit communication material for accuracy and completeness
Represents AP Benefit Advisors in a positive and professional fashion with both internal and external customers
Provides team and client with appropriate timelines to ensure that expectations and turnaround times are met
Maintains composure and effectiveness under pressure in a deadline driven environment
Performs other duties as assigned
2-Year or 4-Year College Degree Preferred
2+ years of office environment working experience or combination of education
and/or equivalent work experience
Life and Health Insurance License and/or obtain within 90 days
Outstanding verbal communication skills and attention to detail
Strong PC skills with the aptitude to learn new systems.
Knowledge of health, life, disability, FSA and HRA plans preferred

ID: 2019-4436
External Company Name: AssuredPartners
External Company URL: www.assuredptr.com
Street: 895 Central Ave

AssuredPartners

Address

Cincinnati, OH
45217 USA

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