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Customer Service Representative

Assurant Scottsdale, AZ
  • Expired: 7 days ago. Applications are no longer accepted.

Assurant is now seeking a Flood Support Analyst for the Scottsdale, AZ location

The Flood Support Analyst within Flood Solutions Marketing Support is responsible for providing support and onboarding to our nationwide network of insurance agents & brokers. Additionally the role will partner with our Marketing Executives to ensure smooth transition to Assurant as well as maintaining existing client relationships.

Primary Responsibilities

  • Work directly with Marketing Executives in the Flood business to strengthen and maintain relationships with existing agents and supports full onboarding process for new agents.

  • Create and maintain open lines of communication with designated clients with the objective of receiving feedback to implement changes and ensuring satisfaction and growth of the account.

  • Work as a liaison between designated high priority agencies and work to ensure client-specific needs are met as requested.

  • Learn basic level knowledge of all processing areas within the business to better assist clients with inquiries regarding specific types of processing or handling.

  • Utilize independent judgment to find resolutions to highly sensitive issues which require immediate action.

  • Develop and/or deliver reports to high priority agents and Flood leadership team to help manage & track accounts.

  • Maintain and analyze internal tracking and reporting for a variety of Flood processes and follow up with Marketing Executive or agency to ensure accurate and efficient handling.

  • Maintain so Marketing Executives have most current information and updates.

  • Independently manage and review agency contracts for accuracy and use independent judgment when submissions are outside standard handling.

  • Review and ensure accurate handling for a variety of agency based inquiries and requests. Some may involve managing and providing vendor oversight.

  • Must be able to work independently with little supervision as well as collaborate with the Marketing Support team as needed to ensure unit goals are met

Basic Qualifications

  • High School Diploma

  • 1 year of related experience within the Insurance industry

  • Basic experience using Microsoft Outlook and Excel.

  • 1 year in an environment that involved professional business writing and communication skills.

  • Able to manage a high volume, fluctuating daily workload with strong attention to detail.

  • Able to manage a fluctuating work schedule when special projects or increased workload dictate additional work time.

Preferred Qualifications

  • Bachelor’s degree or equivalent work experience

  • Strong relationship management skills

  • experience

  • Insurance Agency Experience

  • Licensed Insurance Agent

  • Property & Casualty Insurance Designations

  • Account management – insurance industry

  • Knowledge of the National Flood Insurance Program