Skip to Main Content

Customer Service Representative (Escalations/Member Advocacy)

Association Healthcare Management
Irving, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Escalations Customer Service Representative/Specialist (Irving, TX)

We are seeking an Escalations Customer Service Specialist to join our team in Irving, TX!

Monday – Friday. NO Weekends!

Opportunities + Career Growth!

Scholarships to obtain Licenses and Certifications

Please submit your application via Indeed for immediate consideration

Company Overview

We are an organization with a passion for leadership, excellence, and innovation in healthcare management.

We live and breathe our values in everything we do and every decision we make. As a member of our team, you are a part of an elite team designing the future. You will be expected to contribute your talents and energies to make what is already great about our company even better and available to more people. In return, we commit to working with you to make your career rewarding.

The Role

Responsible for supporting and managing calls relating to products or services to facilitate all customer and agent needs while effectively maintaining the relationships between departments and exceeding expectations with high integrity.

We Offer

  • Opportunity for growth
  • Uncapped earning potential
  • Scholarships to obtain Licenses and Certifications
  • Full training and ongoing mentorship
  • Great Company Culture and Team Atmosphere
  • 401 (k) and 401(k) matching
  • Dental Insurance
  • Vision Insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Bi-Weekly Incentives

Qualifications

  • Ability to adapt and learn quickly
  • Proven experience effectively helping customers and exceeding their expectations with high integrity.
  • Advanced conflict resolution capabilities
  • Strong analytical thinking and problem-solving skills
  • Proactive, creative, and resourceful
  • Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need.
  • Strong verbal/written communication and interpersonal skills.
  • Excellent listening skills.
  • Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors.
  • Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face.
  • Familiarity with Microsoft applications such as Outlook, Word, and Excel.


Job Type: Full-time

Schedule: MON-THURS 9AM-5:30PM & FRI -9AM-3:30PM

Company Description
Association Health Care Management, Inc. established in 1983 has always maintained our own TPA license, giving us an advantage when dealing with complex healthcare systems. With this, we have helped project managers, insurance companies, benefit providers, and associations develop and implement various healthcare solutions. Our goal is to provide powerful healthcare management solutions in a rapidly changing industry. We help leaders solve their organization’s most critical problems and opportunities. Together we create lasting change with significant results.

Association Healthcare Management

Why Work Here?
A Great Company Culture & Team Atmosphere That is Alive and Unique!

Association Health Care Management, Inc. established in 1983 has always maintained our own TPA license, giving us an advantage when dealing with complex healthcare systems. With this, we have helped project managers, insurance companies, benefit providers, and associations develop and implement various healthcare solutions. Our goal is to provide powerful healthcare management solutions in a rapidly changing industry. We help leaders solve their organization’s most critical problems and opportunities. Together we create lasting change with significant results.

Address

102 Decker Court Suite 210 Irving

Irving, TX
USA

Industry

Business

View all jobs at Association Healthcare Management