For the 2nd year in a row, Aspirus was recognized as one of the top 15 Top Health Systems in the United States by IBM Watson in their annual study identifying the top-performing health systems in the country based on overall organizational performance. Aspirus Home Medical Equipment in Wausau, Wisconsin is seeking a full time Customer Service Representative (CSR) who will use superior customer service skills to assist patients and customers, Aspirus physicians and professional staff, and other professional referrers, with their durable medical equipment and supply needs in face-to-face encounters and via telephone and fax. Qualifications Knowledge of customer service and general accounting practices in a health care environment normally acquired through completion of a High School diploma or equivalent, with an Associate Degree in a business or health-related field beneficial.
Two years of experience in medical insurance preferred. Two years of medical practice office or home medical equipment including dealing with customer service, or three years in a general office environment, necessary to enhance and develop skills. Home medical equipment customer service experience beneficial.
Demonstrates knowledge of and compliance with agency policies, procedures, regulations, and reimbursement for durable medical equipment. Medicare and Medicaid knowledge a plus. Medical insurance coding knowledge a plus.
Aspirus is a non-profit, community-directed health system based in Wausau, Wisconsin. With more than 7,600 employees, serving communities throughout northern and central Wisconsin, as well as the western Upper Peninsula of Michigan, our integrated system includes four hospitals in Wisconsin and four in Michigan with more than 55 clinics. Wausau, Wisconsin is located in the lovely Wisconsin River valley at the center of the state.
We have a metro area population of 85,000 with excellent schools, busy performing arts center, large private music conservatory, and visual arts center. Quiet residential neighborhoods surround Lake Wausau and overlook the Wisconsin River or have views of Rib Mountain State Park. We enjoy four seasons of recreation including all water sports, sailing, kayaking, mountain biking, hiking, soccer, down-hill and cross-country skiing.