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Senior Manager, IT Support

Aspirion
Atlanta, GA
  • Expired: November 15, 2022. Applications are no longer accepted.
What is Aspirion?

Aspirion Health Resources is an industry-leading provider of complex claims management services. We specialize in Motor Vehicle Accidents, Worker's Compensation, Veterans Administration and Tricare, Complex Denials, Out-of-State Medicaid, and Eligibility and Enrollment Services. Our employees work in an environment that is both challenging and rewarding. We ask a lot out of our team members and in return we offer flexibility, autonomy, and endless opportunities for advancement. As we are committed to growth within the complex claims industry, we offer the same growth to our employees.

What do we need?

The Senior Manager, IT Support reports to the Director of IT Operations and oversees support activities of the information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. This individual also provides guidance and leadership to the IT support department and its technicians, and directly oversees the Support Manager, who is responsible for supporting end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and down-time.

Responsibilities

  • Participates as a technical resource on IT projects.
  • Maintains subject matter expertise (SME) in all applications for systems and maintains knowledge on all new and upcoming technologies.
  • Resolve existing challenges surrounding IT helpdesk.
  • Introduce solutions to improve operational efficiency.
  • Direct IT support technicians.
  • Assist in building relationships with vendors and creating cost-efficient contracts. Consults with MSP, IT managers, and other departments as required.
  • Documents IT maintenance policies and procedures.
  • Collaborate with other IT Support Technicians to proactively solve problems too complex for one person.
  • May be required to act as "flight control" for any issues or projects as assigned by the Director of IT Operations.
  • Oversees upgrades and installations.
  • Participates in cross-functional IT duties as needed.

Work Environment

This job operates in a professional office/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role can be performed in a fully remote capacity.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool, as necessary.

AAP/EEO Statement

Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Requirements

The following is a list of personal and professional competencies that must be present to succeed in this role.
  • Communication and Presentation Skills.
  • Problem Solving
  • Policy Development and Administration.
  • Knowledge and Understanding of the Business and its Mission.
  • Collaboration and Conflict Management.
  • Planning and Strategic Management.
  • Supervisory Skills.
  • Incident Management.

Education and Experience
  • High-School Diploma or GED required
  • Office 365 and Microsoft Azure engineering experience
  • ITIL/ITSM process experience
  • Strong understanding of networks, hardware, software, and Cloud technologies to support users and technical infrastructure
  • Ability to actively listen and extract the important information from end-user issues and complaints
  • Ability to accurately analyze hardware and software malfunctions to diagnose the root cause of the issue
  • Strong interpersonal, written, and oral communication skills
  • Requires very little direction and is self-motivated
  • Time management and ability to prioritize tasks and projects
  • Active MCSE, MCSA or MCITP certification is required and other Industry-specific certification in relevant computer operating systems, networking, or software is preferred
  • Experience with the ServiceNow ITSM platform is preferred

Benefits

At Aspirion we invest in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision and life insurance, matching 401k, competitive salaries and incentive programs.

Aspirion

Address

Atlanta, GA
30383 USA

Industry

Technology

View all jobs at Aspirion