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Inbound Call Center Representative (Home-Based)

Aspire Staffing Group Phoenix ,AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 ASPIRE STAFFING GROUP has an urgent hiring need for a Call Center Representative in the Phoenix, AZ Area. Our client is a Worker's Compensation company looking for candidates with Customer Service / Call Center experience. 

 

Call Center Customer Service Representative 

Open in Phoenix, Arizona (However, will be working from Home) 

Contract to Hire (Duration: 3-5 Mont Contract to Hire) 

Full-Time Hours (11:30-8:00mpm or 11:00-7:30pm) 

Hourly Rate: $15.50 

As an Advocate supporting the communication between company network Providers, referring adjusters and nurse case managers, you will report to the Advocate Supervisor to help strengthen the company referral process ensuring efficient workflow while increasing customer satisfaction. You will work to closely monitor multiple episodes of care simultaneously. Acting as liaison, an Advocate tracks patient progress from the Initial Evaluation to closure by obtaining relevant case information from Providers, maintaining the integrity of the case file and related documents, and communicating professionally and effectively with the referring customer.
Essential Responsibilities & Duties:
• Triage incoming calls to provide excellent customer service to internal and external customers
o Manage multiple claims and monitor case status by confirming patient attendance with network providers, and addressing any concerns regarding compliance
o Properly update all case related data to company database
o Track and relay authorization to our providers as directed by the clients with confirmations to the adjuster and NCM
• Work closely with the Outbound Customer Advocates and the Clinicians to manage utilization
• Be knowledgeable regarding the clients unique needs and respond appropriately
• Build approachable, professional relationships with providers and referring customers.
• Compliance with HIPAA and URAC guidelines
 

Qualifications
• Impeccable customer service skills
• Ability to multi task in a fast paced environment
• Detail oriented
• Excellent communication skills
• Knowledge of Microsoft Word and Excel
• Computer skills in Windows environment
• Time management and strong organizational skills
 

Educational Requirements
• Bachelor’s Degree preferred
Professional Experience/Qualifications
• 2-3 years customer service experience

Company Description
As an award-winning Talent Acquisition and Workforce Solutions company, our approach is perfected to meet the challenges and requirements of our customers (candidates & clients).

We’ve built our success on our capacity to listen and create strategic sourcing and hiring processes that bridge candidates and clients on a national scope. Utilizing robust technology, proven processes and dedicated account management Teams, our capacity to provide scalable solutions will provide the right talent at the right time......that’s our guarantee.

Whether you’re looking for contract, contract-to-hire or direct hire you will always find Extraordinary Talent & Exceptional Results.....that’s what happens when you Aspire to be the best.

Aspire Staffing Group

Why Work Here?

Global financial services company with excellent reputation

As an award-winning Talent Acquisition and Workforce Solutions company, our approach is perfected to meet the challenges and requirements of our customers (candidates & clients). We’ve built our success on our capacity to listen and create strategic sourcing and hiring processes that bridge candidates and clients on a national scope. Utilizing robust technology, proven processes, and dedicated account management Teams, our capacity to provide scalable solutions will provide the right talent at the right time......that’s our guarantee. Whether you’re looking for contract, contract-to-hire, or direct hire you will always find Extraordinary Talent & Exceptional Results.....that’s what happens when you Aspire to be the best.

Address

Phoenix
Phoenix, AZ
USA

Website