Customer Experience Specialist
Aspira Women's Health
Trumbull, CT
Expired: over a month ago
Applications are no longer accepted.
- Full-Time
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Job Description
Job Title: Customer Experience Specialist
Department: Customer Experience
Reports To: Customer Experience Manager
Location: Trumbull, CT
Terms: Full-time (40 hours)
Requirements: Monday-Friday, 8-hour shift
FLSA Status: Exempt
Department: Customer Experience
Reports To: Customer Experience Manager
Location: Trumbull, CT
Terms: Full-time (40 hours)
Requirements: Monday-Friday, 8-hour shift
FLSA Status: Exempt
POSITION SUMMARY
The Customer Experience Specialist is responsible for delivering high quality service on all customer/patient service calls. Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting departments, clients, and patients. Adheres to departmental and HIPAA policies and procedures. Promotes superior quality client/patient relations and creates a supportive climate in Customer Service. Respects and maintains the confidentiality of laboratory and financial information. ESSENTIAL FUNCTIONS
- Uses solid customer service skills to triage and manage client/patient calls, analyze accounts, and documenting action performed
- Accurately completes the necessary documentation and customer logs/records
- Understands and operates computer resources proficiently
- Ability to positively meet the needs of patients and clients through professional communication
- Identifies problems which may adversely affect the customer, client, and the lab. Takes appropriate action, including supervisor notification
- Understands and follows all policies
- Understands and follows all HIPAA guidelines
- Participates in Customer Service, lab team meetings and others as identified
- Follows compliance procedures and participates in compliance training
- Demonstrates efficiency by handling calls promptly and determining priority based on the situation
- Uses slow times constructively
- Communicates with staff and its customers to ensure quality
- Maintains and supports a service-oriented relationship with customers
- Respects and protects the confidentiality of information relative to patients and clients
- Strives to preserve a positive work environment
MINIMUM QUALIFICATIONS
- BA or BS degree in a healthcare, science, or related field
- 2 years of call center experience
- 2 year sales experience
- 1 year of work experience in a healthcare, science, lab, or related field
- Comfortable making outbound calls and receiving inbound calls
- Basic computer skills and proficiency with MS Suite
- Good communication skills verbal and written
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent customer service and communication skills
- Analytical and problem-solving skills
- Ability to cope with varied levels of workload and multiple tasks
- Ability to adapt to changing work environment
- Ability to understand changing customer needs and requesting changes to AWH policies
- Familiarity with Salesforce or similar CRM type systems
- Bi-Lingual preferred but not required
SUPERVISORY RESPONSIBILITIES
- No direct supervisory responsibilities
Address
Aspira Women's Health
Trumbull, CT
06611
USA
Industry
Business
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