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Customer Experience Specialist

Aspira Women's Health
Trumbull, CT
Expired: over a month ago Applications are no longer accepted.
  • Full-Time
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Job Description
Job Title: Customer Experience Specialist
Department: Customer Experience
Reports To: Customer Experience Manager
Location: Trumbull, CT
Terms: Full-time (40 hours)
Requirements: Monday-Friday, 8-hour shift
FLSA Status: Exempt
The Customer Experience Specialist is responsible for delivering high quality service on all customer/patient service calls. Requires ability to multi-task in a high stress environment. Provides accurate and timely information to supporting departments, clients, and patients. Adheres to departmental and HIPAA policies and procedures. Promotes superior quality client/patient relations and creates a supportive climate in Customer Service. Respects and maintains the confidentiality of laboratory and financial information.
  • Uses solid customer service skills to triage and manage client/patient calls, analyze accounts, and documenting action performed
  • Accurately completes the necessary documentation and customer logs/records
  • Understands and operates computer resources proficiently
  • Ability to positively meet the needs of patients and clients through professional communication
  • Identifies problems which may adversely affect the customer, client, and the lab. Takes appropriate action, including supervisor notification
  • Understands and follows all policies
  • Understands and follows all HIPAA guidelines
  • Participates in Customer Service, lab team meetings and others as identified
  • Follows compliance procedures and participates in compliance training
  • Demonstrates efficiency by handling calls promptly and determining priority based on the situation
  • Uses slow times constructively
  • Communicates with staff and its customers to ensure quality
  • Maintains and supports a service-oriented relationship with customers
  • Respects and protects the confidentiality of information relative to patients and clients
  • Strives to preserve a positive work environment
  • BA or BS degree in a healthcare, science, or related field
  • 2 years of call center experience
  • 2 year sales experience
  • 1 year of work experience in a healthcare, science, lab, or related field
  • Comfortable making outbound calls and receiving inbound calls
  • Basic computer skills and proficiency with MS Suite
  • Good communication skills verbal and written
  • Excellent customer service and communication skills
  • Analytical and problem-solving skills
  • Ability to cope with varied levels of workload and multiple tasks
  • Ability to adapt to changing work environment
  • Ability to understand changing customer needs and requesting changes to AWH policies
  • Familiarity with Salesforce or similar CRM type systems
  • Bi-Lingual preferred but not required
  • No direct supervisory responsibilities


Aspira Women's Health

Trumbull, CT
06611 USA



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