Skip to Main Content

Technical Account Manager

Aspira Connect
Dallas, TX
  • Expired: May 23, 2019. Applications are no longer accepted.

About ACTIVE:

ACTIVE Network® is the leading global marketplace for activities and events, connecting participants and activity organizers, while offering unparalleled business intelligence through our industry-leading data solutions and insights platform that helps organizers drive increased participation and revenue.  ACTIVE Network annually processes nearly 100 million registrations and more than $3B in payments for over 42,000 organizers and 650,000 activities and events worldwide. Our enterprise-level ACTIVEWorks® platform offers organizers leading-edge SaaS technology that streamlines the administration of activities and events.  Our ACTIVE Network Activity Cloud™ platform combines data analytics and business intelligence tools to provide actionable insights that help organizers better manage their events and increase participation.  Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas with offices throughout North America, Europe, Asia and Australia.  For more information, please visit ACTIVEnetwork.com and follow us on Twitter.

Job Summary:

The Technical Account Manager is the key intermediary between Account Management and Technical support for our top “A” clients. The role is customer facing, but with a strong focus on internal collaboration between teams (Tech Support, Development, and Product Management). The AM would maintain a relationship with the decision maker (CEO, GM, Owner etc.) and the TAM would manage the relationship with the people who actually do the actual work.

Responsibilities:

  • Perform a deep dive review of the clients business systems requirements and understanding of relevant business operations
  • Successfully migrate top clients from old software by providing client specific gap analysis, detailed communication, and thorough training sessions.
  • Provide direct, daily support to key clients by troubleshooting simple issues and questions across applications, resolving issues, answering questions (via email and phone). Coordinate with Tech Support for more complex issues.
  • Record support work in Salesforce.com
  • Following up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AM
  • Report and manage any client impacting product escalations. Collaborate with product team to troubleshoot and effectively resolve with minimal impact to client and customers.
  • Provide timely and ongoing communication to client.
  • Develop and maintain strong business relations with top-end A clients.
  • Work closely with the AM to understand the best ways to maximize both the relationship as well as revenue for Active
  • Provide in-person and web-based custom trainings regarding product functionality across multiple software appliacations.
  • Collaborate with product teams to design, review, and test new product enhancements that meet the needs of clients.
  • Communicate to Partner and Local Licensees product releases, and roadmap updates
  • Travel to events to help manage onsite solutions and provide continual process improvement consultation.
  • Continuously search for innovative ways to improve the customer experience

 

Aspira Connect

Address

Dallas, TX
75201 USA

Industry

Business

View all jobs at Aspira Connect