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Senior Systems Engineer

Aspen Aerogels, Inc.
Marlborough, MA
  • Expired: October 31, 2021. Applications are no longer accepted.

Aspen Aerogels is a rapidly growing aerogel technology company founded in 2001 to capitalize on patented advances in aerogel manufacturing. Aspen's extensive portfolio of proprietary aerogel products are manufactured at scale and sold worldwide in the Electric Vehicle, Energy Infrastructure, Sustainable Building Materials, and Power Generation industries. Aspen is a Tier 1/2 Automotive supplier of PyroThin™ thermal barriers, and our Pyrogel™ and Cryogel™ products are used by virtually all leading petrochemical and refining company across more than 50 countries.

We're on a mission to build a world-class organization as we continue to grow our energy infrastructure business, and expand to meet demand for PyroThin™ thermal barriers in the rapidly growing Electric Vehicle sector over the next decade. We're looking for great passionate, dynamic talent to join our team. The Senior Systems Engineer is a hands-on position responsible for leading the technology team supporting end-users at Aspen Aerogels. Responsibilities include managing computer systems and applications, software issues and lifecycle, managing vendor relationships and service performance using IT helpdesk software, owning tools that support endpoints and business systems.

This person will also be responsible for driving continuous improvement through automation, defining and operating IT user support services, operational processes, and using the latest technologies and trends while protecting endpoints from security risks and vulnerabilities. Major Areas of Accountability: * Build short-term and long-term roadmap of the end-user computing services to align with company strategy and support initiatives to completion. * Support the day-to-day operations of the end-user computing team, which includes delivering to committed service levels. This task will consist of monitoring workload, reporting on key support metrics. Also, will act as technical and process escalation to the team. * Establish and maintain a working relationship with business units to understand their challenges and technology requirements. * Lead process definition and improvements of IT user support experience projects.

This role will include all incident and problem management steps and tasks between incident/request intake and resolution. * Own the technology that supports software delivery and support, automation, and security compliance of end-user computers. * Partner with information security engineers to define and enforce PC compliance through tools and processes. * Perform system upgrades and maintenance including service packs, hot fixes, and security configurations * Select, implement, and support enterprise systems, tools, policies, and procedures * Produce documentation for existing and new systems and procedures * Coordinate with vendors and other IT personnel for problem resolution * Perform installation and migration of systems and services at branch locations. * Ability to respond to after-hours support requests. Required Skills: * Windows Server Administration - 2012,2016,2019 * VMware Virtualization * Azure AD * Office 365 * In-depth understanding of Network concepts * System imaging and hardening * Data Migration * VEEAM Backup & Replication Education: * Bachelor's degree or equivalent experience. Experience: * Minimum of 8 years of hands-on technical experience supporting end users. * Minimum of 2 years of technical experience in building and supporting a desktop engineering/end user technology support team. * Hands-on experience with Active Directory, Windows 10+, Windows Server, Microsoft Office, Azure AD, Helpdesk Management software, Intune, AirWatch MDM, PowerShell and & end point security tools. * Proven organizational skills and attention to detail * Focused individual who is able to manage technology projects from start to finish * Ability to work on multiple projects and meet deadlines by setting work priorities. * Ability to establish and maintain effective working relationships with co-workers and clients. * VMware & SAN storage support experience. * Experience with VEEAM backup products. Preferred Qualifications: * Experience successfully leading projects that impact an entire organization. * Experience leading a global organization's support structure. * ITIL certification * Microsoft windows 10 certification or Windows Server Certifications (MCSA, MCTS, MTA) * Azure cloud certification * Office 365 Admin Certification Aspen Aerogels is taking every measure to protect our employees and visitors during the Covid-19 pandemic. Aspen Aerogels, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The EEO is the Law poster is available here: Please note that Aspen requires U.S. employees to be fully vaccinated against COVID-19 unless you receive an approved medical or religious accommodation. Proof of vaccination will be required prior to employment. Aspen Aerogels, Inc.

is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to or call (508) 466-3111 and let us know the nature of your request and your contact information.

Aspen Aerogels, Inc.


Marlborough, MA
01752 USA



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