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Call Center Agent

Ashley Furniture Homestore San Antonio, TX
  • Expired: 6 days ago. Applications are no longer accepted.

Job Description

Ashley HomeStores - NEW BRANUFELS, TX

The Guest Response Team Specialist is responsible for monitoring the daily service orders, ER tickets and daily communication with our market locations.

Key Job Responsibilities:

• Review, process and close all incoming ER tickets, service orders, exchanges, reselects, return to vendor, extended warranty claims daily that are assigned to GRT
• Filling in for GRT Generalist team members during absences and peak work times
• Monitoring, organizing, and coaching call center team on a day to day basis
• Continuously thinking of ways to promote individual and team development for call center improvement
• Acts as first level of escalation by providing guidance to team members on difficult situations handling exceptions or unusual situations
• Referring complex problems to supervisors as appropriate
• Maintaining communication with team members, customers, and other departments
• Providing daily service reports and ER reports to supervisors
• Representing the GRT call center on cross functional teams
• Analyzing problems and determining resolutions
• Advising management of operational or staffing issues
• Other duties as assigned, essential or otherwise


• Consistently meets all department goals and objectives
• Attendance and punctuality
• Timely and accurate information exchange, teamwork and cooperation
• High School diploma or equivalent
• At least 1 year of inbound call center experience
• Previous experience in a Lead or Supervisory role is preferred
• Demonstrated working knowledge of Microsoft Office
• Ability to learn in-house computer programs
• Excellent communication skills

Job Type: Full-time

Ashley Furniture Homestore

Why Work Here?

Awesome management, great benefits, lots of opportunity for growth!

Ashley Furniture HomeStore is the number one selling furniture brand in North and South America with more than 1,000 stores world-wide and the number one furniture and bedding retailer in the US. Ashley Furniture HomeStores exclusively offer style, quality and value at price points by exclusively offering the Ashley furniture line up to our valued guests.


San Antonio, TX