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HomeStore Customer Service Representative

Ashley Furniture HomeStore Dublin, CA
  • Expired: over a month ago. Applications are no longer accepted.

The Customer Service Representative provides exceptional customer care and helps to exceed customer expectations daily. This position performs daily sales order entry and payment processing, undertakes the store’s administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business.

  • Provide an outstanding service experience for every HomeStore customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image.
  • Handle customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way.
  • Respond to customer’s inquiries regarding sales, billing and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers’ service expectations professionally and with respect.
  • Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation.
  • Assist with store opening and closing procedures including cash balancing and daily checklists.
  • Provide clerical support for store administration and accounting functions. Handle telephone traffic and route calls using professional paging methods. Assist in the completion of daily sales and other store reports.
  • Assist with inventory and loss prevention processes. Participate in the bi-annual inventory process.
  • Demonstrate the Company’s Core and Growth Values in the performance of all job function

We are an equal opportunity employer and provide a drug free working environment. While Ashley appreciates the interest of all candidates only meeting specific job requirements may be contacted. Principals Only.

Ashley Furniture HomeStore

Why Work Here?

Join our team for great benefits, competitive pay and be apart of a company making strides in your community!

At Ashley Furniture, you're more than just an employee. You're a family member, an idea contributor and a goal achiever. Ashley Furniture Industries is the #1 Furniture Manufacturer in the World. But our products aren't the only heroes. The people of Ashley Furniture Industries also help this company truly define itself. Our team lives and breathes a “dirty fingernail” approach that breeds success unlike any other. And it gets the job done. That's what we're made of and what it means to be Ashley made.

Address

81 Colma Blvd. Colma CA
Dublin, CA
USA