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Customer Service Representative/Office Assistant

Ashley Furniture HomeStore
Williamsburg, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Join the the #1 Furniture and Mattress Retailer, Ashley Furniture HomeStores!

We are growing locally and seeking a talented Customer Service Representative/Office Assistant to join our Soon to be opened Williamsburg team!


The Customer Service Representative assists customers with a variety of issues. As a Customer Service Representative, you would be required to handle escalated customer issue's, research issues and brings to resolution complex situations by using sound judgment and following company policies and guidelines. Additionally, you would assist customers with financing, take payment, explain delivery process, warranty, and answer any other questions that arise during the purchasing process. Requires the ability to handle a high volume of inquiries, and difficult issues with professionalism. In this role you must have excellent follow-through ability and possess outstanding telephone and interpersonal skills

Essential Functions and Responsibilities:

  • Implement opening and closing procedures
  • Manage telephone traffic
  • Access inventory information and advise sales associates
  • Complete sales transactions
  • Execute daily checklists
  • Explain terms for customer pick up or delivery

Knowledge, Skills and Abilities:

  • 1 year experience working in a retail, office or customer service setting
  • Excellent/professional communication skills with both internal and external contacts
  • Proficient computer knowledge with Microsoft Tools
  • Skilled at balancing multiple priorities in a fast-paced environment
  • Professional telephone skills
  • Understands basic financial terms
  • Ability to work weekends and evenings until 9:30 PM
  • Highly organized
  • Bilingual Spanish/English a plus

We offer:

  • Competitive Pay
  • An environment that fosters growth and advancement opportunities
  • Comprehensive Benefits-to include health care, vacation, and 401K
  • World class training and support

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Ashley Furniture HomeStore


Williamsburg, VA



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