Reports to: Executive Director
Employment Status: Non-exempt, regular, part-time (.62)
Schedule: July: ~8 hrs/week; August-September: ~15 hrs/week; Oct-Nov: ~20 hrs/week; Dec-Feb: ~30 hrs/week; March-April: ~40 hrs/week; May: ~20 hrs/week; June: ~15 hrs/week (1225 total hours)
Must be available to work frequent evenings and weekends March through mid-April, and during all physical box office hours before and during the main festival, March 29 - April 21, 2021.
The Systems Manager works to create and maintain the systems and processes that keep our operations running smoothly, including, but not limited to: database and patron management systems, information technology and equipment, ticketing software and operations, and payment processing equipment and systems. The Systems Manager is part of our core, year-round staff and participates in collaborative, creative problem solving with our small team to bring thought-provoking content to our community and participants.
A non-exhaustive list of responsibilities includes:
* Maintain the technology infrastructure, and implement new technology infrastructures as needed to advance the mission of the organization
* Maintain all IT systems including hardware, software, media, applications, and network admin
* Support staff and volunteers in all areas of IT
* Maintain and upgrade database to ensure quality data collection and manipulation
* Ensure that all online data collection is integrated into database
* Train and support staff in best uses of and practices for the database system
* Manage input of all income including grants, donations, memberships and other income streams in various databases.
* Manage all aspects of online and physical box office
* Supervise aspects of membership and sponsorship relating to the box office
* Supervise all aspects of festival badges
* Supervise seasonal staff and volunteers responding to general and box office inquiries and providing support during physical box office hours
* Work with the Education Coordinator to maintain schedule and track orders for student matinees
* Oversee set up and strike of all box office locations
* Manage & Reconcile all accounts receivable from Box Office
* Act as primary liaison with hardware, software, ticketing vendors
* Manage sponsor/volunteer relationships relevant to systems and IT
* Train Development team on recordkeeping practices for grants, donations, and other support in the database
* Two or more years of experience managing database systems/CRM’s
* An Associates or Bachelor’s degree from a recognized institution or equivalent work experience
* Working knowledge and experience with basic IT equipment and services, including PCs, Macs, A/V equipment, printers and scanners, data connectivity, and payment processing equipment
* Working knowledge and experience with antivirus software, integration services, payment processing services, mass communication platforms (such as Mailchimp), Microsoft Office, and website backend administration
To Apply, please submit a cover letter, resume, and three professional references to Managing Director Erica Thompson at firstname.lastname@example.org.
AIFF values diversity and inclusion and encourages applicants of all backgrounds to apply. AIFF is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual oreitnation, age, family and marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. AIFF is committed to compliance with all fair employment practices regarding citizenship and immigration status.