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Customer Service Rep (Dental Lab)

Artisan Dental Laboratory Portland, OR
  • Expired: 27 days ago. Applications are no longer accepted.
Want to experience a fast paced, challenging, yet rewarding career? Work in a supportive, friendly and fun environment?

Artisan Dental laboratory is a local family owned company located at 2532 SE Hawthorne Blvd, Portland Oregon 97214.  Artisan opened their doors in 1973 and prides themselves on making their clients and their patients smile by providing leading edge dental products supported by a service philosophy and backed by a lifetime guarantee.

We are seeking a Customer Service Representative to join our team!

Note:
  • Pre-employment drug screen and background check required.
  • Monday-Friday 9:00am-6:00pm.
  • At least 2 years of customer service experience.

POSITION SUMMARY:
  • Answer incoming calls and create a delightful customer experience for our clients.
  • Schedule, research, open and disinfect cases.
  • Review documentation and problem solve to resolve customer's issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES other duties as assigned:
  • Communicates with dental offices.
  • Schedule in-coming cases and complete case research.
  • File and scan case paperwork.
  • Coordinate cases with Production Manager and Driver's to ensure timely pick-ups and deliveries.
  • Track cases on hold and those coming in.
  • Open and disinfect incoming cases.
  • Be able to work under pressure, multi-task and pay attention to detail.
  • Maintains punctual, regular and predictable attendance. 
  • Works collaboratively in a team environment with a spirit of cooperation.
  • Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers and includes the ability to communicate effectively and remain calm and courteous under pressure.
  • Please include in your response if you would rather there be a perpetual water balloon war going on in your city or a perpetual food fight and why.
  • High-energy person experienced in providing excellent customer service.
  • Respectfully takes direction from manager.
  • Wrap cases and ship through UPS.
  • Manage confidential client/patient documentation.
  • Provide information to clients on our products and timelines.
  • Follow HIPPA guidelines.

MINIMUM QUALIFICATIONS:
  • Must be able to read, write and speak English.
  • A positive attitude and excellent phone skills.
  • Excellent customer service.
  • Basic Computer literacy.
  • Able to complete tasks in a strict time frame.
  • Must be able to pass a drug screening and background check.

SALARY RANGE:
  • $17-$20 an hour.

Benefits:
  • Medical, Dental, 401K, Vacation and Holiday pay, Cold Brew on Tap, Monthly Potlucks, and tons of Holiday Fun!

Pre-employment drug screen and background check required




    About Artisan Dental Laboratory

    Artisan Dental laboratory is a local family owned company located at 2532 SE Hawthorne Blvd, Portland Oregon 97214. Artisan opened their doors in 1973 and prides themselves on making their clients and their patients smile by providing leading edge dental products supported by a service philosophy and backed by a lifetime guarantee.

    Artisan Dental Laboratory

    Address

    Portland, OR
    USA