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Implementation Consultant

Arrowroot Capital Atlanta, GA
  • Posted: 14 days ago
  • Other

Job Summary:

MemberSuite, a Portfolio Company of Arrowroot Capital, is looking for an extremely bright, energetic self-starter with proven software project implementation experience. As an Implementation Consultant, you will manage the implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs for an efficient and effective implementation. The ideal candidate will be polished, professional, have a positive, upbeat attitude and have previous experience working in a similar type of work environment (financial, investment, tech, startup or similar). The office is a fast-paced work environment; we are looking for someone who is confident, able to work independently and be an incredible, proactive team player who loves a challenge. The perfect fit will have a balance of communication, technical, and people skills.

Responsibilities and Duties:

  • Manage the implementation process for an assigned client list, working directly with clients to identify, prioritize and manage strategic needs for an efficient and effective implementation.
  • Drive the review of client processes and consult on the development of new workflow plans.
  • Ensure success of the project by taking ownership of deliverables and assist/perform analysis, testing, support, training, or other tasks as necessary.
  • Coordinate data conversions, CMS integrations, and other timelines and expectations.
  • Manage project budget to ensure timely, profitable delivery of service.
  • Ensure implementation milestones and phases are met on time and on budget.
  • Communicate and manage internal and external implementation requirements and expectations.
  • Assure client satisfaction and manage the client relationship during the implementation process.
  • Train new or existing clients on our application.
  • Hand off to the Technical Support and Customer Success Teams when client has successfully launched.
  • Assist management with special assignments, such as evaluating vendors, gathering/evaluating consultant proposals, or other responsibilities as requested.

Qualifications:

  • Computer Science (CS) degree (or related field of study) and/or equivalent working experience.
  • Proven, prior software full life cycle implementation experience (min. 3 years).
  • Ability to prioritize effectively and handle shifting priorities professionally.
  • Ability to balance empathy and accountability with a client, to timely complete implementation.
  • Strong Interpersonal skills for both compassion for customers and a “whatever it takes” attitude with teammates.
  • Advanced documentation skills for both daily interactions with customers and more detailed, technical work flow for the engineering team.
  • Basic to intermediate accounting background/understanding.
  • Excellent written and verbal communication.
  • Excellent organization skills and detail oriented.
  • Advanced documentation skills for both daily interactions with customers and more detailed, technical work flow for the engineering team.
  • Basic to intermediate accounting background/understanding.
  • Ability to travel up to 30%.

Company Overview:

MemberSuite strives to create a world where every association utilizes sophisticated cloud-based software to operate their organization and uses the insights from quantitative analytics to plan for the future. With MemberSuite, you get an integrated, SaaS enterprise-level association management system that will enable your organization to accomplish every activity in one place. The Console is where your staff will access our robust functionality. The Portal is the self-service online interface your members will interact with.

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Arrowroot Capital

Address

Atlanta, GA
30338 USA

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