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Collections Specialist

Arrow Staffing Inc Dayton, NJ

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking for ​a Collections Specialist to join our team in Dayton, Nj! You will be responsible for securing billing payments from your customers.

Shift:

Monday-Friday: 8:30am-5:00pm (maximum 35 hour work week)

Job Responsibilities:

  • Effectively manage a portfolio of Customer accounts to ensure timely payment of current receivables, collection of past due balances and ensuring the Customer’s positive experience in their interactions.
  • Conducts systematic review of all aging accounts and contacts customers regarding the collection of outstanding accounts to reduce delinquency.
  • Follows-up with customers to resolve any invoice problems or discrepancies and if necessary, makes additional contact for the collection of outstanding invoices.
  • Researches discrepancies by checking all possible sources of disagreement, reconstructing probable actions, and prepare corrected documents as required
  • Maintaining detailed records of steps taken to facilitate payments.
  • Monitor and maintain assigned accounts; customer calls, account reconciliations, and processing credit memos
  • Communicate and follow-up effectively with sales department
  • Abide by all Federal Fair Credit Reporting Act rules and regulations
  • Resolve customer discrepancy claims or nonpayment issues by appropriately raising issues to Credit and Collections Manager.
  • Process credit card transactions, refunds, adjustments and recommend write offs as needed.
  • Special projects as directed by the Credit & Collection Manager
  • Accessing our customers portals on line in order to validate shipments and download other documents
  • Cross trained in order to achieve department deadlines
  • Special projects as needed by the department

Education and Qualifications:

  • Associate’s degree or equivalent work experience
  • A minimum of 3 years experience in high volume accounts receivable and/or collections required.
  • Foundational knowledge in credit collections
  • Accounting and Billing software experience
  • Experience in Billing, Invoice, and Cash Applications is preferred
  • Experience working with Blue Cherry preferred
  • Comfortable learning and using multiple software systems

Skills:

  • Act as liaison in maintaining quality customer service and a positive company image by resolving customer account inquiries
  • Must be able to prioritize workload and perform in a fast-paced environment, well under pressure, with a high level of accuracy
  • Ability to handle multiple projects at once with high attention to detail.
  • Required to interact professionally with customers and internal departments at all times.
  • Ability to work independently and as part of a team.
  • Excellent interpersonal, communication and analytical skills.
  • Must have the capability to follow up on client accounts with minimal supervision.
  • Ability to meet strict deadlines and interact well with co-workers.
  • Commitment to excellent customer service

Arrow Staffing Inc

Why Work Here?
Great opportunity to join an established company

Arrow Staffing Inc's Logo

Address

Dayton, NJ
USA

Industry

Finance and Insurance

Website

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