Expired: over a month ago. Applications are no longer accepted.
Medical Support Assistant =========================
Armed Forces Retirement Home
- ##### Open & closing dates
06/03/2019 to 06/17/2019
- ##### Service
- ##### Pay scale & grade
- ##### Salary
$33,949 to $44,130 per year
- ##### Appointment type
Permanent - Full-time
- ##### Work schedule
Full-Time - Career/Career Conditional
1 vacancy in the following location:
Gulfport, MS 1 vacancy
##### Relocation expenses reimbursed
##### Telework eligible
- Duties ------
**This position is located at the Armed Forces Retirement Home, Gulfport, MS (AFRH-G), Healthcare Services.** **The primary purpose of the position is to schedule internal AFRH and external specialty care medical appointments, operate the referral management process, manage provider schedules, and coordinate transportation.**
Learn more about this agency
**As a** **Medical Support Assistant**, **you will**:
\- **Serve as the Medical Scheduler/Receptionist, performing duties that involve providing excellent Resident services via phone and in person; referring callers to the appropriate departments; making appointments and referrals for specialty care for Residents according to established protocols.**
\- **Be responsible for making all internal AFRH appointments to include, but not limited to pre-employment physical examination, Resident pre-admission on-site medical evaluation, new Residents check-in history and physical examination, Resident annual assessment, immunization screenings, Coumadin Clinic, routine, podiatry, psychology, and other appointments as necessary.**
**- Be responsible for making all outside medical office/treatment facility appointments to include, but not limited to: specialty care, tests, diagnostics, examinations and referrals at Keesler Medical Center, Biloxi Veterans Hospital, Gulfport Memorial and Singing River Healthcare Systems and other various local dental and healthcare providers.**
\- **Operate, maintain and document the referral management process.**
**- Generate Daily Schedule from electronic scheduling software system at the end of each day and distributes to medical providers, nursing staff and others as directed.**
### Travel Required
##### Supervisory status
##### Promotion Potential
- #### Job family (Series)
0679 Medical Support Assistance
- Requirements ------------
### Conditions of Employment
- Must be U.S. Citizen or U.S. National. - Click "Print Preview" to review the entire announcement before applying. - Please refer to "Conditions of Employment - Public Trust background investigation will be required (DELETE IF N/A)
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
You must meet the following requirements within 30 days of the closing date of this announcement.
**Specialized Experience:** For the GS-**05**, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-**04** grade level in the Federal service. Specialized experience for this position includes:
**-Applying a standardized body of rules, procedures, and operations sufficient to perform a full range of support assignments (examples of support assignments may include: schedule coordination, appointment services, and reconciling problems); AND -Providing customer service with individuals.
** Successfully completion of 4 years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.
** A combination of education and experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of this position.**
In addition to the above requirements, you must meet the following **time-in-grade requirement**,
if applicable: For the GS-5, you must have been at the GS-4 level for 52 weeks
**Time After Competitive Appointment:** Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S Department of Education.
### Additional information
We may select from this announcement or any other source to fill one or more vacancies. -This is a Bargaining unit position.
**CONDITIONS OF EMPLOYMENT**: - A one year probationary period may be required. - Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency - If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. - Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. - Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. - Submit to a drug test prior to your appointment and random drug testing while you occupy the position. - Pass a pre-employment physical examination. An OF-178, Certificate of Medical Examination will be required if selected for this position. **DO NOT SUBMIT AT TIME OF APPLICATION. -** Selectees will be subject to the AFRH Tuberculosis Surveillance Program. - Because the AFRH-G's mission requires uninterrupted, direct human support and medical care for its Residents, this position is considered essential for continuing AFRH-G operations. Therefore, the incumbent is expected to arrive for duty on time, as scheduled, and to complete the assigned tour during emergency situations such as hazardous weather.
### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your r?sum?, responses to the online questions, and required supporting documents. Please be sure that your r?sum? includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your r?sum? may result in a "not qualified" determination.
**Rating**: Your application will be evaluated in the following areas:**Administrative Management, Communication, Customer Service, and Clerical**. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
**Referral**: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 92 or better to be rated as "well qualified" to receive special selection priority.
**To preview questions please click here.**
### Background checks and security clearance
##### Security clearance
##### Drug test required
- Required Documents ------------------
**A complete application includes 1. A r?sum?, 2. Vacancy question responses, and 3. Submission of any required documents. ** Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).
**All applicants are required to submit a r?sum?** either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your r?sum?. We suggest that you preview the online questions, as you may need to customize your r?sum? to ensure that it supports your responses to these questions. Please view r?sum? tips.
**CURRENT AND FORMER FEDERAL EMPLOYEES-- Documentation Relating to Your Federal Employment:**
**-** Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should showa "1" and your "tenure" block should show a "1" or "2".)** ** - If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation of discharge and any other applicable documents such as SF-15, VA letters, etc.
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
**PERFORMANCE APPRAISAL:** Submit a copy of your most recent completed annual performance appraisal includes the final rating. if you have not received a performance appraisal, please explain why in your application.
**If you are applying under a special hiring authority** (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.
**CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION**: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.
**EDUCATION DOCUMENTATION:** For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
#### If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- Benefits --------
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply ------------
*AFRH has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
*The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
AFRH provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
**To begin**, either click the "Create a New Account" button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
You will be re-directed to AFRH's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to "My Account" to view and update your information, as necessary.
**To complete**, you must click the "Finish" button located at the bottom of the "Application Review" page.
To verify your application is complete, log into your USAJOBS account, select the **Application Status** link and then select the **more information** link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
To return to an incomplete application, log into your USAJOBS account and click **Update Application** in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
**If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at firstname.lastname@example.org and/or the USAJOBS Help Desk.**
### Agency contact information
### Applicant Call Center
AFRH See "How to Apply" Parkersburg, West Virginia 26106 United States
Learn more about this agency
### Next steps
To check the status of your application for this position, please follow these steps:
1. Login to your USAJOBS account, select the "Applications" section and click on the vacancy you would like to view and have already applied for.
2. Under "application status," click "additional application information" and you will be taken to the CareerConnector website where you can check your application status. The "additional application information" link may not be available if your application status says "Unavailable." This indicates that your application is not complete.
- Fair & Transparent ------------------
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job. - An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace. - An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
#### Legal and regulatory guidance
- Financial suitability - Social security number request - Privacy Act - Signature and false statements - Selective Service - New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/535465900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Armed Forces Retirement Home
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