Medical Support Assistant
Armed Forces Retirement Home
- ##### Open & closing dates
06/03/2019 to 06/17/2019
- ##### Service
- ##### Pay scale & grade
- ##### Salary
$33,949 to $44,130 per year
- ##### Appointment type
Permanent - Full-time
- ##### Work schedule
Full-Time - Career/Career Conditional
1 vacancy in the following location:
Gulfport, MS 1 vacancy
##### Relocation expenses reimbursed
##### Telework eligible
This position is located at the Armed Forces Retirement Home,
Gulfport, MS (AFRH-G), Healthcare Services. The primary purpose of
the position is to schedule internal AFRH and external specialty
care medical appointments, operate the referral management process,
manage provider schedules, and coordinate transportation.
Learn more about this agency
**As a Medical Support Assistant, you will:**
\- **Serve as the Medical Scheduler/Receptionist, performing duties
that involve providing excellent Resident services via phone and in
person; referring callers to the appropriate departments; making
appointments and referrals for specialty care for Residents
according to established protocols.**
\- **Be responsible for making all internal AFRH appointments to
include, but not limited to pre-employment physical examination,
Resident pre-admission on-site medical evaluation, new Residents
check-in history and physical examination, Resident annual
assessment, immunization screenings, Coumadin Clinic, routine,
podiatry, psychology, and other appointments as necessary.**
**- Be responsible for making all outside medical office/treatment
facility appointments to include, but not limited to: specialty
care, tests, diagnostics, examinations and referrals at Keesler
Medical Center, Biloxi Veterans Hospital, Gulfport Memorial and
Singing River Healthcare Systems and other various local dental and
\- **Operate, maintain, and document the referral management
**- Generate Daily Schedule from electronic scheduling software
system at the end of each day and distributes to medical providers,
nursing staff and others as directed.**
### Travel Required
##### Supervisory status
##### Promotion Potential
- #### Job family (Series)
0679 Medical Support Assistance
### Conditions of Employment
- Please refer to "Conditions of Employment."
- Click "Print Preview" to review the entire announcement before
- Public Trust background investigation will be required (DELETE
The experience may have been gained in either the public, private
sector or volunteer service. One year of experience refers to
full-time work; part-time work is considered on a prorated basis. To
ensure full credit for your work experience, please indicate dates
of employment by month/day/year, and indicate number of hours worked
per week on your resume.
You must meet the following requirements by the closing date of this
**Specialized experience:** For the GS-**05**, you must have one
year of specialized experience at a level of difficulty and
responsibility equivalent to the GS-**04** grade level in the
Federal service. Specialized experience for this position
**-Applying a standardized body of rules, procedures, and operations
sufficient to perform a full range of support assignments (examples
of support assignments may include: schedule coordination,
appointment services, and reconciling problems); AND
-Providing customer service with individuals.**
**Successfully completion of 4 years of education above the high
school level. This education must have been obtained in an
accredited business, secretarial or technical school, junior
college, college or university.**
**A combination of education and experience that has equipped the
applicant with the particular knowledge, skills, and abilities to
perform successfully the duties of this position.**
SPECIAL NOTE: Long-term care experience and/or interacting with
geriatric patients is highly desired.
### Additional information
\- We may select from this announcement or any other source to fill
one or more vacancies.
- This is a **bargaining** unit position.
**CONDITIONS OF EMPLOYMENT**:
- A one year probationary period may be required.
- Must successfully complete a Public trust background
- Complete a Declaration for Federal Employment to determine your
suitability for Federal employment, at the time requested by the
- If you are a male applicant born after December 31, 1959, certify
that you have registered with the Selective Service System or are
exempt from having to do so.
- Have your salary sent to a financial institution of your choice by
Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that
requires two forms of identification from the Form I-9. Federal law
requires verification of the identity and employment eligibility of
all new hires in the U.S.
- Submit to a drug test prior to your appointment and random drug
testing while you occupy the position.
- Pass a pre-employment physical examination. An OF-178, Certificate
of Medical Examination will be required if selected for this
position. **DO NOT SUBMIT AT TIME OF APPLICATION.
-** Selectees will be subject to the AFRH Tuberculosis Surveillance
- File a Confidential Financial Disclosure Report within 30 days of
appointment and annually from then on.
- Because the AFRH-G's mission requires uninterrupted, direct human
support and medical care for its Residents, this position is
considered essential for continuing AFRH-G operations. Therefore,
the incumbent is expected to arrive for duty on time, as scheduled,
and to complete the assigned tour during emergency situations such
as hazardous weather.
### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
Your application includes your resume, responses to the online
questions, and required supporting documents. Please be sure that
your resume includes detailed information to support your
qualifications for this position; failure to provide sufficient
evidence in your resume may result in a "not qualified"
**Rating**: Your application will be evaluated in the following
areas: **Administrative Management, Communication, Customer Service,
and Clerical**. Category rating will be used to rank and select
eligible candidates. If qualified, you will be assigned to one of
three quality level categories, Outstanding, Excellent, or
Qualified, depending on your responses to the online questions,
regarding your experience, education, and training related to this
position. A subject matter expert may be used in the evaluation.
Your rating may be lowered if your responses to the online questions
are not supported by the education and/or experience described in
Veterans' preference is applied after applicants are assessed.
Preference-eligibles will be listed at the top of their assigned
category and considered before non-preference-eligibles in that
category. Qualified preference-eligibles with a compensable
service-connected disability of 10% or more will be listed at the
top of the highest category.
**Referral**: If you are among the top qualified candidates, your
application may be referred to a selecting official for
consideration. You may be required to participate in a selection
If you are a displaced or surplus Federal employee (eligible for the
Career Transition Assistance Plan (CTAP)/Interagency Career
Transition Assistance Plan (ICTAP)) you must be assigned the middle
category or better to be rated as "well qualified" to receive
special selection priority.
**To preview questions please click here.**
### Background checks and security clearance
##### Security clearance
##### Drug test required
- Required Documents
**A complete application includes 1. A resume, 2. Vacancy question
responses, and 3. Submission of any required documents. ** Please
note that if you do not provide all required information, as
specified in this announcement, you may not be considered for this
position (or may not receive the special consideration for which you
may be eligible).
**All applicants are required to submit a resume** either by
creating one in USAJOBS or uploading one of their own choosing.
(Cover letters are optional.) To receive full credit for relevant
experience, please list the month/date/year and number of hours
worked for experience listed on your resume. We suggest that you
preview the online questions, as you may need to customize your
resume to ensure that it supports your responses to these questions