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Medical Support Assistant

Armed Forces Retirement Home Gulfport, MS
  • Expired: over a month ago. Applications are no longer accepted.
Medical Support Assistant


Armed Forces Retirement Home


- ##### Open & closing dates

06/03/2019 to 06/17/2019

- ##### Service


- ##### Pay scale & grade

GS 05

- ##### Salary

$33,949 to $44,130 per year

- ##### Appointment type

Permanent - Full-time

- ##### Work schedule

Full-Time - Career/Career Conditional


1 vacancy in the following location:


Gulfport, MS 1 vacancy

##### Relocation expenses reimbursed


##### Telework eligible


- Duties

### Summary

**This position is located at the Armed Forces Retirement Home,
Gulfport, MS (AFRH-G), Healthcare Services.** **The primary purpose
of the position is to schedule internal AFRH and external specialty
care medical appointments, operate the referral management process,
manage provider schedules, and coordinate transportation.**

Learn more about this agency

### Responsibilities

**As a** **Medical Support Assistant**, **you will**:

\- **Serve as the Medical Scheduler/Receptionist, performing duties
that involve providing excellent Resident services via phone and in
person; referring callers to the appropriate departments; making
appointments and referrals for specialty care for Residents
according to established protocols.**

\- **Be responsible for making all internal AFRH appointments to
include, but not limited to pre-employment physical examination,
Resident pre-admission on-site medical evaluation, new Residents
check-in history and physical examination, Resident annual
assessment, immunization screenings, Coumadin Clinic, routine,
podiatry, psychology, and other appointments as necessary.**

**- Be responsible for making all outside medical office/treatment
facility appointments to include, but not limited to: specialty
care, tests, diagnostics, examinations and referrals at Keesler
Medical Center, Biloxi Veterans Hospital, Gulfport Memorial and
Singing River Healthcare Systems and other various local dental and
healthcare providers.**

\- **Operate, maintain and document the referral management

**- Generate Daily Schedule from electronic scheduling software
system at the end of each day and distributes to medical providers,
nursing staff and others as directed.**

### Travel Required

Not required

##### Supervisory status


##### Promotion Potential


- #### Job family (Series)

0679 Medical Support Assistance

- Requirements

### Conditions of Employment

- Must be U.S. Citizen or U.S. National.
- Click "Print Preview" to review the entire announcement before
- Please refer to "Conditions of Employment
- Public Trust background investigation will be required (DELETE

The experience may have been gained in either the public, private
sector or volunteer service. One year of experience refers to
full-time work; part-time work is considered on a prorated basis. To
ensure full credit for your work experience, please indicate dates
of employment by month/day/year, and indicate number of hours worked
per week on your resume.

### Qualifications

You must meet the following requirements within 30 days of the
closing date of this announcement.

**Specialized Experience:** For the GS-**05**, you must have one
year of specialized experience at a level of difficulty and
responsibility equivalent to the GS-**04** grade level in the
Federal service. Specialized experience for this position includes:

**-Applying a standardized body of rules, procedures, and operations
sufficient to perform a full range of support assignments (examples
of support assignments may include: schedule coordination,
appointment services, and reconciling problems); AND
-Providing customer service with individuals.


Successfully completion of 4 years of education above the high
school level. This education must have been obtained in an
accredited business, secretarial or technical school, junior
college, college or university.


A combination of education and experience that has equipped the
applicant with the particular knowledge, skills, and abilities to
perform successfully the duties of this position.**

In addition to the above requirements, you must meet the following
**time-in-grade requirement**,

if applicable: For the GS-5, you must have been at the GS-4 level
for 52 weeks

**Time After Competitive Appointment:** Candidates who are current
Federal employees serving on a
non-temporary competitive appointment must have served at least
three months in that appointment.

### Education

The education generally must be from an accredited (or
pre-accredited) college or university recognized by the U.S
Department of Education.

### Additional information

We may select from this announcement or any other source to fill
one or more vacancies.
-This is a Bargaining unit position.

- A one year probationary period may be required.
- Complete a Declaration for Federal Employment to determine your
suitability for Federal employment, at the time requested by the
- If you are a male applicant born after December 31, 1959, certify
that you have registered with the Selective Service System or are
exempt from having to do so.
- Have your salary sent to a financial institution of your choice by
Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that
requires two forms of identification from the Form I-9. Federal law
requires verification of the identity and employment eligibility of
all new hires in the U.S.
- Submit to a drug test prior to your appointment and random drug
testing while you occupy the position.
- Pass a pre-employment physical examination. An OF-178, Certificate
of Medical Examination will be required if selected for this
-** Selectees will be subject to the AFRH Tuberculosis Surveillance
- Because the AFRH-G's mission requires uninterrupted, direct human
support and medical care for its Residents, this position is
considered essential for continuing AFRH-G operations. Therefore,
the incumbent is expected to arrive for duty on time, as scheduled,
and to complete the assigned tour during emergency situations such
as hazardous weather.

### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.

Your application includes your r?sum?, responses to the online
questions, and required supporting documents. Please be sure that
your r?sum? includes detailed information to support your
qualifications for this position; failure to provide sufficient
evidence in your r?sum? may result in a "not qualified"

**Rating**: Your application will be evaluated in the following
areas:**Administrative Management, Communication, Customer Service,
and Clerical**. Your application will be rated and ranked among
others, based on your responses to the online questions, regarding
your experience, education, training, performance appraisals and
awards relevant to the duties of this position. A subject matter
expert may be used in the evaluation. Your rating may be lowered if
your responses to the online questions are not supported by the
education and/or experience described in your application.

**Referral**: If you are among the top qualified candidates, your
application may be referred to a selecting official for
consideration. You may be required to participate in a selection

If you are a displaced or surplus Federal employee (eligible for the
Career Transition Assistance Plan (CTAP)/Interagency Career
Transition Assistance Plan (ICTAP)) you must receive a score of 92
or better to be rated as "well qualified" to receive special
selection priority.

**To preview questions please click here.**

### Background checks and security clearance

##### Security clearance

Not Required

##### Drug test required


- Required Documents

**A complete application includes 1. A r?sum?, 2. Vacancy question
responses, and 3. Submission of any required documents. ** Please
note that if you do not provide all required information, as
specified in this announcement, you may not be considered for this
position (or may not receive the special consideration for which you
may be eligible).

**All applicants are required to submit a r?sum?** either by
creating one in USAJOBS or uploading one of their own choosing.
(Cover letters are optional.) To receive full credit for relevant
experience, please list the month/date/year and number of hours
worked for experience listed on your r?sum?. We suggest that you
preview the online questions, as you may need to customize your
r?sum? to ensure that it supports your responses to these questions.
Please view r?sum? tips.

Your Federal Employment:**

**-** Submit a copy of your SF-50, Notification of Personnel Action,
which shows your current (or most recent) grade and competitive
service status. (The "position occupied" block on the SF-50 should
showa "1" and your "tenure" block should show a "1" or "2".)**
- If you are currently on a Veterans Recruitment Appointment (VRA),
submit a copy of an SF-50 showing that. Also, you must submit a copy
of your DD214 or other documentation of discharge and any other
applicable documents such as SF-15, VA letters, etc.

- Indicate on your application the highest permanent grade you have
held; if this grade is different from your current grade, submit a
copy of an additional SF-50 showing this grade.

**PERFORMANCE APPRAISAL:** Submit a copy of your most recent
completed annual performance appraisal includes the final rating. if
you have not received a performance appraisal, please explain why in
your application.

**If you are applying under a special hiring authority** (e.g.
Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A
Disability, etc.), please see applicant guide for required
documentation. In order to be eligible under one of these
authorities, you must submit all required documentation as outlined
in the applicant guide.

displaced or surplus Federal employee, click CTAP/ICTAP for
eligibility and a detailed list of required documents.

**EDUCATION DOCUMENTATION:** For positions with an education
requirement, or if you are qualifying for
this position by substituting education or training for experience,
submit a copy of your transcripts or equivalent. An official
transcript will be required if you are selected. A college or
university degree generally must be from an accredited (or
pre-accredited) college or university recognized by the U.S.
Department of Education. For a list of schools which meet these
criteria, please refer to Department of Education Accreditation
page. If you are qualifying based on foreign education, you must
submit proof of creditability of education as evaluated by a
credentialing agency. Refer to the OPM instructions.

#### If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.

- Benefits

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply

*AFRH has partnered with the Treasury's Bureau of the Fiscal Service
to provide certain personnel services to its organization. Fiscal
Service's responsibilities include advertising vacancies, accepting
and handling applications, and extending job offers.

*The following instructions outline our application process. You
must complete this application process and submit any required
documents by 11:59 p.m. Eastern Time (ET) on the closing date of
this announcement. We are available to assist you during business
hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If
applying online poses a hardship, please contact us by noon ET on
the announcement's closing date.

AFRH provides reasonable accommodation to applicants with
disabilities on a case-by-case basis. Please contact us if you
require this for any part of the application and hiring process.

**To begin**, either click the "Create a New Account" button and
follow the prompts to register or if you previously registered,
click the "Apply Online" button and follow the prompts.

You will be re-directed to AFRH's CareerConnector system to complete
your application process; answer the online questions, and submit
all required documents. (To submit supporting documents, click one
of the available options; Upload; Fax; or Reuse existing documents.
To protect your privacy, we suggest you first remove your SSN).
Also, go to "My Account" to view and update your information, as

**To complete**, you must click the "Finish" button located at the
bottom of the "Application Review" page.

To verify your application is complete, log into your USAJOBS
account, select the **Application Status** link and then select the
**more information** link for this position. The Details page will
display the status of your application, the documentation received
and processed, and any correspondence the agency has sent related to
this application.

To return to an incomplete application, log into your USAJOBS
account and click **Update Application** in the vacancy
announcement. You must re-select your resume and/or other documents
from your USAJOBS account or your application will be incomplete.

**If you are experiencing system issues with your application,
please contact the CareerConnector Help Desk at and/or the USAJOBS Help Desk.**

### Agency contact information

### Applicant Call Center

##### Phone


##### Fax


##### Email

##### Address

See "How to Apply"
Parkersburg, West Virginia 26106
United States

Learn more about this agency

### Next steps

To check the status of your application for this position, please
follow these steps:

1. Login to your USAJOBS account, select the "Applications" section
and click on the vacancy you would like to view and have already
applied for.

2. Under "application status," click "additional application
information" and you will be taken to the CareerConnector website
where you can check your application status. The "additional
application information" link may not be available if your
application status says "Unavailable." This indicates that your
application is not complete.

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on For the full announcement and to
apply, visit Only resumes
submitted according to the instructions on the job announcement listed
at will be considered.

Armed Forces Retirement Home


Gulfport, MS