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Associate Account Manager

Armada Baltimore, MD
  • Expired: 22 days ago. Applications are no longer accepted.

Summary:

This is a full-time position that provides professional and administrative support to the Client & Broker Services Department of Armada. This person will directly report to the Director, Client Management for supervision purposes. The Associate Account Manager manages a book of business with a key focus on retention and client loyalty, while acting with a high degree of independent discretion, autonomy, and decision-making. The Associate Account Manager provides professional, courteous service to our clients, brokers and members, resulting in a rate of account retention that meets or exceeds expectations.

Armada Employee Standards:

· Support Armada benchmarks and meet company goals

· Be a team player

· Sustain a positive, enthusiastic and professional attitude at all times

· Accommodate requests with a smile and “let me see what I can do” attitude

· Adhere to supervisor directives

· Maintain a professional appearance and demeanor

· Arrive prior to the scheduled starting time, properly dressed and prepared to work

· Perform all duties in a timely, accurate, honest, and professional manner

Tasks/Responsibilities:

· Respond to a variety of broker and client-level inquiries, from operational to informational; including day-to-day contact on the Broker and Client Services support lines

· Develops and maintains good working relationships with clients, brokers and members

· Collaborates with Sales Team to develop renewal plan and, as appropriate, delivers renewal offers to clients and brokers; follows-up to assure renewals are secured

· Delivers superior customer services by maintaining contact with clients and making proactive calls on a regular basis

· Maintains detailed knowledge of new and existing products by closely working with colleagues

· Ensures credibility with clients by maintaining detailed knowledge of current market conditions and competitors’ products

· Acts as liaison between brokers, clients and members to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve; troubleshoots claims and billing issues

· Responsible for overall retention of accounts in assigned book of business (region-focused)

· Manages, organizes, and conducts client meetings when necessary

· Work with clients and brokers in assigned region to manage implementation process; including but not limited to: paperwork distribution, collection, client education and coordination of onboarding presentations

· Implement new clients, create and update plans

· Appropriately documents conversations with clients and brokers and updates all computer systems when necessary; ensures accuracy of data in those systems

· Such other duties or tasks to assist the department of organization as the supervisor may deem necessary

Skills/Requirements:

· BA/BS degree

· 2+ years managing complex client accounts and relationships

· General understanding of health insurance

· Ability to work autonomously and manage time effectively in order to meet client deadlines

· Ability to manage client expectations and understand the impact both administratively and financially

· Must be proficient in MS Word, Excel, and Outlook.

· Excellent verbal and written communication skills required.

· A professional appearance and telephone manner is essential.

· Must have a good command of the English language, oral, and written.

· Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks.

· Ability to maintain confidentially

· Needs to be receptive to and accepting guidance from others

· Ability to deal with difficult people and problems

· Able to work well in a team environment

· Able to work in a diverse group of people

· Intermediate level of proficiency in Microsoft Office programs

Physical Demands:

· Sit for long periods of time

· Lift 10-50 pounds

Armada

ArmadaGlobal redefines healthcare for better outcomes. An insurance services and healthcare technology business, ArmadaGlobal creates specialty health and benefit products. Employers and strategic partners choose our innovative products and services to drive product differentiation and meet the health and benefit needs of employee constituent groups. Ultimate Health is our market-leading, insured healthcare reimbursement product that covers the growing out-of-pocket healthcare expenses increasingly burdening families today. We know how important it is to invest in our employees, which is why we were recognized in 2012 as one of the Best Places to Work by the Baltimore Business Journal. Visit us online at www.armadaglobal.com

Address

230 Schilling Circle, Suite 140, Hunt Valley, MD 21031
Baltimore, MD
USA

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