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Guest Services Manager

Arkansas Vacation Rental
Heber Springs, AR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Arkansas Vacation Rental manages 40 rental properties in the Heber Springs, Arkansas area.   This is a lake community on the southern base of the Ozarks, fed by the Little Red River which is well-known by fishermen as the world record holder for the largest brown trout ever caught.

 

Position is the primary point of contact for all guests, assisting them with questions regarding reservations, coordinating any maintenance or other issues during their stay, and coordinating the schedule of our cleaning crews as each guest checks out.   Position also includes some administrative work (incoming mail and vendor invoices, scanning and emailing documents, monitoring email inboxes).

 

Position entails a primary office setting and traveling to our properties frequently (all local) in your personal automobile to assist guests or inspect properties, etc.  An auto allowance will be provided as part of your compensation package.

 

We utilize a state-of-the-art reservations platform (Escapia) and the majority of our rentals are booked online directly by the guests.   You will need to become an expert on this system to effectively manage 40 properties and get to the information you need quickly.

 

Vacation rentals is a 24/7 business, so you will be on call most weekends.  We utilize a professional answering service during non-business hours so only emergency calls are escalated (e.g., guest has no A/C, water leak, etc.).

Company Description
Great position to learn all the aspects of a small business and the vacation rental/hospitality industry. Hands-on trainig, lots of room for growth. Everyone likes vacations--our guests and our homeowners are very happy!

Arkansas Vacation Rental

Great position to learn all the aspects of a small business and the vacation rental/hospitality industry. Hands-on trainig, lots of room for growth. Everyone likes vacations--our guests and our homeowners are very happy!

Address

316 W. Main Street

Heber Springs, AR
USA

Industry

Tourism

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