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Chief Quality and Compliance Officer

Arizona s Children Association Phoenix, AZ

  • Posted: over a month ago
  • Full-Time
Job Description

Arizona's Children Association is seeking a Chief Quality and Compliance Officer to join our team! The Chief Compliance & Quality Officer (CCQO) develops and oversees the agency’s performance and quality improvement plan, corporate compliance plan, and Performance and Quality Improvement (PQI) activities. The position provides centralized information and reporting to the agency stakeholders in keeping with agency policies and procedures, federal and state regulations, and accreditation standards. This position is responsible for coordinating licensing and accreditation activities. The CCQO provides ongoing support to statewide staff involved in licensing, accreditation, compliance, PQI, case review activities and contract deliverables. The CCQO oversees the individual responsible for policy and procedure development and review, risk management activities, in house legal support services, HIPAA enforcement, and medical and client records. The position also oversees translation services, and data validation functions. 

Who We Are:

Founded in 1912, Arizona’s Children Association is one of the oldest and largest statewide comprehensive child welfare and behavioral health not-for-profit agencies in Arizona. Located in all 15 Arizona counties, we provide a variety of programs and services to meet the needs of more than 40,000 children, youth and families each year. When working with AzCA, you’ll be surrounded by highly talented and dedicated individuals who are committed to our mission of protecting children, empowering youth, and strengthening families.


Why You'll Love Working for Us:

At Arizona's Children Association, our employees are our most valuable asset; and as such we offer a wide range of benefits to aid your health and wellness including:

  • We have a whole new comprehensive benefits package for 2021! All full time employees working 30 hours or more per week are eligible and we offer several plans for each so you can choose the option right for you and your family which includes:
    • Medical provided by Blue Cross Blue Shield of Arizona, Dental and Vision provided by MetLife
    • We offer several plans so you can choose the option right for you and your family
    • Plans are effective the first of the month following 30 days of employment
    • We also offer: Flexible Spending Account (FSA), Health Savings Account (HSA), Life and AD&D, Short Term Disability and Long Term Disability
  • Employee Assistance Program provided by Cura Linc
  • Employee Wellness and Support Time every Friday morning
  • Flexible Schedules
  • Generous paid time off, paid sick leave, and 8 paid holidays
  • 403B Retirement Savings Plan provided through Mutual of America
  • Tuition Reimbursement and Discounts


Find your passion. Join our Team!


 Essential Job Functions

• Oversees and monitors the development and implementation of the agency’s Quality Management, Corporate Compliance and PQI programs, plans and activities. 

• Serves as the Chief Compliance Officer and reports directly to the Audit Committee regarding any possible fraud, waste or abuse. 

• Manages all applicable Compliance, Performance and Quality Improvement (CPQI) staff. 

• Develops, coordinates and participates in a multifaceted educational and training program that focuses on the elements of the compliance program, and seeks to ensure that all appropriate employees and management are knowledgeable of, and comply with, pertinent federal and state standards. 

• Acts as agency liaison with state licensing personnel with the goal of assuring consistency of practice statewide. 

• Provides assistance to statewide staff in facility licensing, registration and renewal processes. 

• Maintains centralized log of all agency licenses and registrations. 

• Tracks licensing successes and deficiencies, and provides reports to senior leadership (annually at minimum). 

• Facilitates accreditation activities and oversees ongoing compliance with accreditation standards. 

• Coordinates and monitors internal compliance review activities. 

• Performs reviews of contract deliverables for compliance. 

• Provides supervision to the Performance Evaluation Manager to assure outcome and perception of care data are incorporated in quality management planning. 

• Responds promptly to detected or reported offenses, conducts investigations, develops corrective action plans and reports findings appropriately. 

• Maintains statewide case review process in keeping with federal and state regulations and accreditation standards. Provides reports on areas in need of improvement to assist in identifying training and CQI opportunities. 

• Chairs the Compliance and Performance and Quality Improvement committees. 

• Assists in planning and monitoring of the agency’s claims process to ensure efficiency and accuracy. 

• Supervises staff as assigned by the Chief Executive Officer. 

• Performs other duties as assigned which are consistent with the general responsibilities of the position. 


Minimum Education & Experience

• Master’s Degree in Social Work, Business, or related field of study from an accredited college or university. 

• Minimum of 5 years’ experience in the behavioral health and/or child welfare field. 

• Experience working in child welfare and behavioral health settings and quality assurance, licensing and accreditation compliance. 


Other Minimum Qualification/Requirements 

• Must be 21 years of age (licensing requirement). 

• Possess a valid Arizona driver’s license and be insurable under the agency’s automobile policy. 

• Must be able to provide own transportation to and from clients’ homes and/or other relevant organizations/agencies. 

• Must be able to provide DPS fingerprint clearance. 

• Must be able to meet training and agency compliance requirements for the position. 

• An individual may qualify for this position if the individual is able to “perform safely” the essential functions of the position with or without reasonable accommodations. Perform safely means to perform without causing a direct threat to the health or safety of the individual or others that cannot be eliminated by reasonable accommodations, as defined by 42 U.S.C. #1211 (b) and the Commission’s regulations found at 29 C.F.R #1630.2 (r). 



At Arizona’s Children Association we are passionate about creating an inclusive workplace that not only promotes, but values and celebrates diversity. Our goal is to create an inclusive workplace and culture to better serve our children, families and community. Just like the uniqueness of the families we serve, we strive to be diverse in age, gender identity, race, sexual orientation, physical and mental ability, ethnicity and perspective. AZCA does not tolerate discrimination or harassment based on any of these characteristics.

Arizona s Children Association


Phoenix, AZ
85012 USA



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