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Retirement Advisor Senior

Arizona State Retirement System Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.

Location: Phoenix

Compensation: $16.35/hr. + Excellent Benefits + Great Work-Life Balance (No nights, no weekends, no sales)

Hourly rate may be raised to $16.82/hour after meeting the following criteria: completing 4 weeks of classroom/hands-on training, passing written test, and becoming certified by mentor.

FLSA Non-Exempt


The Member Services Division of the Arizona State Retirement System is seeking highly motivated professionals to fill four full-time call center positions in its Member Advisory Center.


  • Providing World Class Customer Service to callers
  • Assisting retirement system members by explaining complex system policies and procedures in an inbound call center environment
  • Counseling members on the impact of their retirement decisions
  • Answering and rectifying member account questions/concerns
  • Assisting members with accessing their online account information
  • Servicing member accounts
  • Explaining benefit calculations
  • Researching member inquiries
  • Providing member account support to divisions within ASRS


  • Candidates will have 1-2 years customer service or call center experience
  • 1-2 years’ experience effectively explaining complex system policies and procedures to members over the phone
  • 1-2 years of experience demonstrating the ability to interact with the public in engaging, friendly, and helpful manner
  • Proven experience meeting stated objectives with accuracy
  • Proven experience with oral and written communication skills
  • Established analytical, computer, organizational, and multi-tasking skills
  • Proven ability to grasp and interpret knowledge quickly
  • Experience effectively working in a team environment and meeting team objectives
  • Displayed the ability to maintain a high level of professionalism and judgment


  • Preferred candidate will be bilingual in English and Spanish
  • Preferred candidate will have earned or be actively working toward a Bachelor’s degree


The State of Arizona offers a comprehensive benefits package that includes:

  • Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
  • A top-ranked retirement program with employer matched contribution
  • 10 paid holidays per year * Accrued vacation and sick days
  • An incentivized commuter club and public transportation subsidy program
  • Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
  • The opportunity to participate in deferred compensation, credit union membership, and a wellness program
  • Rewarding work that benefits the people of Arizona
  • Public Service Loan Forgiveness eligible employer
  • Opportunity for Goal-Based and Spot Incentives

The Arizona State Retirement System is located in midtown Phoenix, within walking distance of the Light Rail. We also provide free covered parking. We offer a stable work environment and an atmosphere that fosters a healthy work-life balance.


Apply online at, Job ID 49211, via ZipRecruiter, or email your resume to Please use “Retirement Advisor” in the subject line of the email. Posting will close August 16, 2019.

  • Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
  • All newly hired employees are subject to the E-Verify Employment Eligibility Verification Program.

  • Candidates selected for hire will be subject to a background investigation to include credit and criminal history.

Arizona State Retirement System

Why Work Here?

Great work-life balance!

For more than a half-century, the Arizona State Retirement System (ASRS) has provided retirement, health insurance and long term disability benefits to employees of the state, counties, municipalities, universities, community colleges, school districts and other political entities. We are a top performing benefit plan administrator with a solid reputation and sustainable plan design. Our organizational culture is based on the following principles; Professionalism, Results, Improvement, Diversity and Excellence. We believe in delivering service with PRIDE. Check out our webpage,, to learn more about the ASRS.


3300 N Central Ave., Phoenix, AZ 85012
Phoenix, AZ